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Request demo

Beyond chatbots: The true potential of AI in CX

AI has grown up—and so have customer expectations. In this on-demand session, 8x8 Contact Center Specialist Ro Sinclair joins CX Network to break down what AI is really doing for CX in 2025. This conversation goes far beyond automation hype, from real-time sentiment and proactive engagement to agent empowerment and personalization at scale.

You’ll get practical insights and real-world examples that CX leaders can use right now to elevate the experience for both customers and agents.

Watch Session

Beyond chatbots: The true potential of AI in CX

AI has grown up—and so have customer expectations. In this on-demand session, 8x8 Contact Center Specialist Ro Sinclair joins CX Network to break down what AI is really doing for CX in 2025. This conversation goes far beyond automation hype, from real-time sentiment and proactive engagement to agent empowerment and personalization at scale.

You’ll get practical insights and real-world examples that CX leaders can use right now to elevate the experience for both customers and agents.

Watch Session
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Watch the on-demand session and learn how to:

AI isn’t coming for your contact center—it’s here to make it smarter, faster, and more human than ever. Fill out the form to unlock the full session. Your CX strategy will thank you.

Tap into real-time sentiment analysis to route high-stakes interactions to your best agents.

Deliver personalized experiences at scale—without losing that human touch.

Use AI to coach agents live during calls.

Make proactive service feel effortless with predictive insights.

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