8x8 JourneyIQ
8x8 JourneyIQ™ provides an integrated and unified view of the entire customer journey, bringing every interaction into a single AI-powered intelligence platform. With real-time KPI management and performance optimization, businesses can proactively track sentiment, identify trends, and refine CX strategies.
Unify every interaction. Optimize every journey.
You're one organization—so show up like it. 8x8 JourneyIQ connects the dots and provides a 360-degree view of customer interactions across UCaaS, CCaaS, and CPaaS—eliminating silos and fragmented interactions, and ensuring seamless, connected experiences across every touchpoint.
Give your teams the tools to work as one.
From frontline agents to back-office experts, every team plays a role in CX. JourneyIQ brings communication, data, and AI insights together in one unified interface, empowering teams to collaborate, reduce friction, and improve outcomes—anytime, anywhere.
Single source of CX truth.
JourneyIQ eliminates blind spots with AI-driven analytics and predictive insights that helps supervisors and team leaders optimize staffing, prevent escalations, and fine-tune workflows. With an end-to-end view of customer journeys, you’ll always be a step ahead.
What’s on the inside matters. Take a peek.
What’s on the inside matters. Take a peek.
What’s on the inside matters. Take a peek.
What’s on the inside matters. Take a peek.
A product portfolio to supercharge your CX.
From superior contact center solutions to unified communications and no-code APIs, our products solve even your most complex communication challenges.
Contact Center
Unified Communications
Communications APIs
CX Beyond the Contact Center
Contact Center
8x8® Contact Center™ powers up agents with AI to simplify contact center operations and delight customers.
8x8 for Microsoft Teams
Amplify your Microsoft Teams with 8x8 communication capabilities and contact center integrations.
Integrate seamlessly.
Easily connect with popular CX, business, and CRM apps to reach new levels of productivity without added complexity.
Secure and compliant.
Up-to-date with regulations and verified by third-party certifications. So you get peace of mind.
Stay in the loop. See what’s new.
WEBINAR
Delivering seamless CX in an unforgiving market
PRODUCT RELEASES
Winter 2025 product highlights
REPORT
2024 Gartner Magic Quadrant for UCaaS
REPORT
2024 Gartner Magic Quadrant for CCaaS
REPORT
Get started with a CX benchmark assessment
EBOOK
Customer Experience: 2030 vision report
Let’s power your CX ambitions, together.
