- Customize caller experience
Auto Attendant
Auto Attendant
An auto attendant acts as an automated receptionist allowing you to create custom call experiences through multiple menus.
Key benefits
- Automate call handling
- Route calls efficiently
- Improve call flow
- Customize caller experience
- Automate call handling
- Route calls efficiently
- Improve call flow
What is an Auto Attendant?
Customize the caller experience
Use auto attendant to let your callers interact with the automated voice menus you define, and self-direct the calls without requiring any manual operator or receptionist. You can plan what you want your callers to experience when they call your company, define schedules and rules, and set up professional greetings for your business.
- Present professionally: Auto attendants convey a professional public image for your business
- Route calls efficiently: It connects your callers to the right resource quickly and efficiently
- Customize for different hours: Play different menus for business, holiday or special event hours
Define Auto Attendants
Create auto attendant identities with unique names and connect them with sites and phone numbers you have previously defined. Create extensions for auto attendants and assign them to be displayed in the company directory and apply alternate menus to handle unexpected events.
- Define auto attendant names
- Link auto attendants to specific sites and phone numbers
- Display auto attendant in company directory
Define Profiles
Create auto attendant profiles that support how would like callers to interact with your company. Select schedules, time zones and languages that shape how the auto attendant will handle each call.
- Set up auto attendant schedules
- Define time zones for auto attendants
- Define languages used for voice prompts
Multi-level Auto Attendant
Multi-level auto attendant enables you to establish multiple layers of personalization based on customer size, location and priority.
- Configure multiple call flows based on rules you set.
- Define prompts to play and route options for callers
- Customize call handling based on your company’s locations
Other related features
Role-Based Access Controls
Administrators can easily set permissions and access to sites and information by employees.
User Provisioning
Create users, assign devices, configure features for your users.
Ring Groups
Distribute incoming calls among employees with ring groups to serve customers faster.
Other related features
Role-Based Access Controls
Administrators can easily set permissions and access to sites and information by employees.
User Provisioning
Create users, assign devices, configure features for your users.
Ring Groups
Distribute incoming calls among employees with ring groups to serve customers faster.
Other related features
Role-Based Access Controls
Administrators can easily set permissions and access to sites and information by employees.
User Provisioning
Create users, assign devices, configure features for your users.
Ring Groups
Distribute incoming calls among employees with ring groups to serve customers faster.
Other related features
Role-Based Access Controls
Administrators can easily set permissions and access to sites and information by employees.
User Provisioning
Create users, assign devices, configure features for your users.
Ring Groups
Distribute incoming calls among employees with ring groups to serve customers faster.
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