- Set your own forwarding rules to customize what happens when an incoming call arrives.
Call Forwarding & Transfers
Call Forwarding & Transfers
Have the freedom to have your calls find you, help your callers reach the right person to help them.
Key Benefits
- Directly transfer a call to an extension (known as a cold transfer) or speak with the person you want to send a call to before you initiate a transfer (known as a warm transfer).
- Be reachable by your customers and colleagues when you are working remotely or working from home, by having your personal phone answer calls forwarded from your business line.
- Reduce customer frustration when they reach the wrong extension by easily transferring them to the correct one.
- Set your own forwarding rules to customize what happens when an incoming call arrives.
- Directly transfer a call to an extension (known as a cold transfer) or speak with the person you want to send a call to before you initiate a transfer (known as a warm transfer).
- Be reachable by your customers and colleagues when you are working remotely or working from home, by having your personal phone answer calls forwarded from your business line.
- Reduce customer frustration when they reach the wrong extension by easily transferring them to the correct one.
Learn more about Call Forwarding & Transfers
Additional Benefits
You can create different rules for different situations like times of the day or when you are out of the office. You can even have an incoming call forwarded to a ring group to increase response times to incoming calls.
Call Forwarding with 8x8 Work
Learn how you can set up Call Forwarding.
Advanced Call Forwarding
Learn how you can use Advanced Call Forwarding to ensure you are always able to take important calls even when you're away from your office.
Pro Tips
- The steps to initiate call forwarding and transfers may be different according to deskphone manufacturer and model. In the 8x8 Work Apps, during a call you can tap or click on the ellipsis to reveal a menu of features including forwarding and transferring.
- The steps may also be different if you are making an call from a software integration such as with Salesforce.
- The 8x8 University and 8x8 support provides tips and videos to use these features.
Other related features
Caller ID, Blocking, & Do Not Disturb
Caller ID and blocking services give you added productivity and privacy from incoming and outgoing calls.
Call Waiting & Parking
Respond to your callers needs faster with Call Waiting and Parking.
3-Way Calling
Join together two additional parties to a call for simple audio collaboration.
Multi-level Auto Attendant
Automate and orchestrate your customers' calling experience.
Other related features
Caller ID, Blocking, & Do Not Disturb
Caller ID and blocking services give you added productivity and privacy from incoming and outgoing calls.
Call Waiting & Parking
Respond to your callers needs faster with Call Waiting and Parking.
3-Way Calling
Join together two additional parties to a call for simple audio collaboration.
Multi-level Auto Attendant
Automate and orchestrate your customers' calling experience.
Other related features
Caller ID, Blocking, & Do Not Disturb
Caller ID and blocking services give you added productivity and privacy from incoming and outgoing calls.
Call Waiting & Parking
Respond to your callers needs faster with Call Waiting and Parking.
3-Way Calling
Join together two additional parties to a call for simple audio collaboration.
Multi-level Auto Attendant
Automate and orchestrate your customers' calling experience.
Other related features
Caller ID, Blocking, & Do Not Disturb
Caller ID and blocking services give you added productivity and privacy from incoming and outgoing calls.
Call Waiting & Parking
Respond to your callers needs faster with Call Waiting and Parking.
3-Way Calling
Join together two additional parties to a call for simple audio collaboration.
Multi-level Auto Attendant
Automate and orchestrate your customers' calling experience.
Speak with a specialist