Cloud PBX

Connect your business globally with enterprise-grade reliability, security and wide country coverage.

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Key benefits

Use local or toll-free numbers in 120+ countries, unlimited calling in up to 47 countries.

Enables comprehensive work-from-home and remote access programs.

Enjoy the highest voice quality in the cloud.

Built-in security with TLS/SRTP encryption and regulation compliance.

Use local or toll-free numbers in 120+ countries, unlimited calling in up to 47 countries.
Enables comprehensive work-from-home and remote access programs.
Enjoy the highest voice quality in the cloud.
Built-in security with TLS/SRTP encryption and regulation compliance.

Most Popular Cloud PBX Features

Unlimited Calling, SMS and Fax

Unlimited calls in up to 47 countries and toll free or local numbers in more than 120+ countries plus IP fax services and full-featured SMS capabilities are why in 2020, Mashable says 8x8 has the "Best VoIP for enterprise businesses" and is "ideally suited for enterprise businesses as well as growing small businesses, 8x8 is a great solution for companies with ever-changing needs."

Multi-level Auto Attendant

Automate and orchestrate your customers' calling experience including faster response times from your employees and self-service options to get the information your customers need quickly. Administrators can use auto attendants to set rules that distribute incoming calls according to time zones, operating hours and other conditions to improve response times.

Call Recordings

Easily capture cloud-based call recordings for training and archival purposes with options for direct download, saving them to a Dropbox account or keep them in your 8x8 account.

Business owner using the 8x8 cloud communications platform to enable, company-wide collaboration

Visual Voicemail

Access voicemail recordings, alerts and transcriptions anytime from your business phone, mobile device or via Virtual Office Desktop. Recording and transcript copies are delivered to the recipient's email inbox for easy availability and storage purposes.

Core Productivity

Music on Hold

Having professional voice over and music in your telephone prompts, voicemail and auto attendants enhances your customers' experience while they access your services. 8x8 gives you the ability to upload your own recording, select from a standard menu of recordings or work with our audio production store, where a team of audio experts will create customized recordings that fit your needs perfectly.

Local Number Porting & Direct Dial Number

Your phone number is part of your corporate brand. With number porting and direct dial numbers, keep your existing phone numbers when you move to 8x8 and also set up new phone numbers in localities of your choice. 8x8 gives you the widest range of phone numbers in more than 120+ countries.

Overhead Paging

Deliver real-time announcements and emergency information using the intercom feature of select phones.

Call Handling Features

Call Management & Corporate Features

Ring Groups

Even out call distribution to employees to balance workloads. Give customers one phone number that can be answered by employees in different time zones to create a global support team.

Call Monitoring

Enhance quality control and training initiatives by enabling office managers and supervisors to monitor phone conversations of select extensions.

Call Queues

Place incoming callers on temporary hold while an employee or agent becomes available to answer the call.

Agents assist customers using streamlined interactions to reduce customer frustration.

Directory Assistance

Add your company name and phone number to a directory assistance listing provider.

Presence

Share your availability with colleagues via pre-defined status indicators, such as away, available and busy or create your own custom status messages.