- Supervisors can easily find any recording with our simple and intuitive user interface.
Call & Screen Recording and Storage
Call & Screen Recording and Storage
Easily record your team’s customer interactions on any channel while maintaining compliance with the latest regulations.
Key Benefits
- Record, pause/resume and redact portions of customer interactions to meet compliance.
- Protect access to recordings with authorized supervisor search, playback, archive retrieval and secure download.
- View multiple live desktops in a single window to monitor multiple agents at once.
- Supervisors can easily find any recording with our simple and intuitive user interface.
- Record, pause/resume and redact portions of customer interactions to meet compliance.
- Protect access to recordings with authorized supervisor search, playback, archive retrieval and secure download.
- View multiple live desktops in a single window to monitor multiple agents at once.
Learn more about Call Forwarding & Transfers
Spend more time coaching
Our easy-to-search interface means you can spend more time developing your team and less time trying to find the right recording.
- Focus less on technology and more on employee development by eliminating excessive effort spent searching for recordings
- Increase agent compliance, availability, and proficiency with added visibility into their desktop activities and any efficiency gaps
Adhere to regulatory compliances
All recorded data is securely captured and stored to meet the most up-to-date compliance standards.
- Improve recording flexibility with multiple recording and storage options to meet your needs
- Enjoy peace of mind knowing all recordings are encrypted and secure information redacted as needed, protecting customer information
Retrieve relevant recordings easily
Recordings are indexed for fast retrieval and playback by authorized supervisors.
Improve visibility
Increase agent performance with better visibility into their desktop activities so you can easily identify any efficiency gaps.
- Identify post-call efficiency opportunities by capturing screen activity during the after call work period of an interaction
- Gain a better understanding of performance with stereo audio recording to identify and seperate agent and customer sentiment, topics, and terminology
- Eliminate data synchronization issues and the need to install and maintain third-party ACD integrations
Other related features
CX Analytics
Quality Management
Speech Analytics
Digital Channels
Groundbreaking tool to provide visibility into customer interactions.
Deliver exceptional customer service.
Valuable insights for your call center.
Enhance customer experience with digital channels.
CX Analytics
Quality Management
Groundbreaking tool to provide visibility into customer interactions.
Deliver exceptional customer service.
Speech Analytics
Digital Channels
Valuable insights for your call center.
Enhance customer experience with digital channels.
Speak with a specialist