- Multiple algorithms are used to accurately forecast volume for all of your interaction channels.
Workforce Management
Workforce Management
Simplify the effort to forecast expected interaction volume, work items, and the labor requirements to service the expected demand while ensuring your service level objectives are achieved.
Key benefits
- Schedules are created based on criteria defined by the business to ensure performance and agent expectations are aligned.
- Monitor and track schedule adherence with automated alerts and dashboards to quickly draw attention to outliers or performance concerns.
- New users quickly become proficient thanks to an intuitive user experience and navigation logic.
- Multiple algorithms are used to accurately forecast volume for all of your interaction channels.
- Schedules are created based on criteria defined by the business to ensure performance and agent expectations are aligned.
- Monitor and track schedule adherence with automated alerts and dashboards to quickly draw attention to outliers or performance concerns.
- New users quickly become proficient thanks to an intuitive user experience and navigation logic.
Learn more about workforce management
Optimize your staffing
Predict demand and staff accordingly across all of your contact channels.
- Reduce headcount requirements to achieve service level objectives across all contact channels
- Gain a clear and trusted forecast to ensure correct staffing without wasted labor
Spend less time scheduling
Automatically generate schedules based on arrival patterns, and focus more time managing agents.
- Minimize administrative effort to generate accurate forecasts and optimal schedules
Take guesswork out of forecasting
Ensure you are staffing correctly with clear forecasts, and avoid extended periods of underutilization.
Easy set up
Simple administration ensures positive scheduling results within days.
- Train new and additional users with ease thanks to an intuitive user interface
- Realize benefits quickly with rapid time to proficiency
Other related features
CX Analytics
Groundbreaking tool to provide visibility into customer interactions.
Quality Management
Deliver exceptional customer service.
Speech Analytics
Valuable insights for your call center.
Digital Channels
Enhance customer experience with digital channels.
Other related features
CX Analytics
Groundbreaking tool to provide visibility into customer interactions.
Quality Management
Deliver exceptional customer service.
Speech Analytics
Valuable insights for your call center.
Digital Channels
Enhance customer experience with digital channels.
Other related features
CX Analytics
Groundbreaking tool to provide visibility into customer interactions.
Quality Management
Deliver exceptional customer service.
Speech Analytics
Valuable insights for your call center.
Digital Channels
Enhance customer experience with digital channels.
Other related features
CX Analytics
Groundbreaking tool to provide visibility into customer interactions.
Quality Management
Deliver exceptional customer service.
Speech Analytics
Valuable insights for your call center.
Digital Channels
Enhance customer experience with digital channels.
Speak with a specialist