CallCabinet - Microsoft Teams-Certified Compliance Call Recording

Integration Overview

CallCabinet is a Microsoft Teams-certified compliance call recording and analytics solution. As a part of 8x8’s Microsoft Team portfolio, it offers real-time, seamless recording and business intelligence for video, screen sharing, and voice communications through 8x8 Operator Connect.

Benefits

• Future-proof your organization by staying in control of enterprise-wide compliance.
• Gain actionable insights by gathering AI-driven business intelligence from every conversation.
• Enhance quality assurance and internal training to improve customer experience.
• Seamlessly connect hybrid environments with one unified solution.
• Increase business agility by making data-driven decisions from end-to-end communication insights.

Features

• Compliant Call Recording
• Cloud, Hybrid, Premise Deployments
• Advanced Playback & Tagging
• 256-bit AES rotating encryption
• Unlimited Audio Storage
• Customizable Retention Policies
• Compliant Call Sharing
• Legal Hold
• Call Reporting Dashboards
• Screen Capture and/or Video Recording
• Manual or Automatic PCI DSS, PII and PHI Redaction
• QA & Team Member Evaluation Tools
• Detailed Voice Analysis
• Sentiment Analysis
• Generative AI Data Interaction
• Business Intelligence Dashboards
• Multilingual Transcription
• Automated email summary report notifications

Prerequisites

• 8x8 Operator Connect license
• Commercial license of Microsoft 365 or Office 365 that includes Microsoft Teams
• Microsoft 365 Phone System or Microsoft Teams Phone Standard
• CallCabinet Recording Account and License

Security and Compliance

Developer: CallCabinet Corporation

Location: United States of America

Terms of Service

Privacy & Data Governance

Certifications & Compliance:

GDPR, PCI DSS, HIPAA, FCA, Dodd-Frank, MiFID II, POPI and more.