Summary of Integration.
- WFM Discipline Expertise: Our trainers bring years of industry-WFM specific expertise to the table. We understand the challenges and nuances of the contact center and workforce management, allowing us to provide context and insights that generic solution/configuration only training lacks. Many of our trainers have sat in the WFM seat as a RTA, Scheduler, Forecaster etc. Therefore we understand what and why you are trying to accomplish certain configurations and can aid in not only the configurations but best practices.
- Tailored to Your Needs: We customize our Verint training program to your organization's specific requirements. This means you receive training that is directly relevant to your organization's unique setup, processes, and goals.
- Post-Training Adoption Support: We provide ongoing support and consultation after the training to ensure that you can successfully implement what you've learned. This support can be crucial in translating training into real operational improvements.
- And so much more…
Features
- Customized Training Programs: Our training is tailored to your organization's specific needs, ensuring that you receive instruction relevant to your unique workforce management challenges and Verint solution usage.
- Comprehensive Verint Coverage: Our training covers the full spectrum of Verint WFO platform, ensuring your team gains proficiency in all relevant tools, such as WFM, Speech Analytics, QM, AQM, PM, and DPA.
- Hands-On Learning: We emphasize hands-on learning, allowing your team to practice using Verint software in real-world scenarios, enhancing their practical skills. We don’t just configure and teach “Theory” we use your real-life day to day operations and train on best practices while configuring.
- And so much more…
Prerequisites
- Must have the Verint Solution Installed.
Security & Compliance
Terms of Service: Based on a custom statement of work.