SpinSci Patient Assist

Drive speed to care and triage more efficiently with a 360° view of patient records within 8x8 contact center.

Integration Overview

As patient interactions are becoming more and more digital, there is a significant need to integrate EHR systems with Contact Centers to drive higher patient digital adoption and improve provider workflow efficiencies.

Patient Assist allows contact center agents to automate the patient authentication process and provide patients with a true “know me” experience.

Benefits

Patient Assist delivers a 360° view of the patient record allowing 8x8 contact center agents and clinicians to triage more efficiently and drive speed to care.

Streamline agent and operational efficiency: Screen pop & navigation enables instant EHR access and quick workflow completion.
Increase patient intake while decreasing handle times: Quick patient identification and authentication saves time on every call.
Enhance patient experience: Access patient info during calls, personalizing their experience and reducing the need for patients to repeat themselves.
Decrease agent fatigue: Automate routine tasks and reduce the volume of repetitive inquiries, allowing agents to focus on more complex cases.

Features

Identification/Authentication: Guarantee patient identity through real-time EHR data integration.
Appointment Details: Instant access to comprehensive patient appointment information.
Preferred Pharmacy Details: Simplify prescription fulfillment for improved patient compliance.
Prescription Details: Efficiently manage and monitor medication regimens.
Insurance Details: Rapidly verify patient coverage and streamline the process.
Medical Conditions: Gain insights into patient health for personalized care.
Billing Details: Simplify billing inquiries and transactions for a seamless patient experience.
Workflow Handoff to EHRs: Smoothly transition clinical actions to EHR systems for continuity of care.
Workflow Handoff to CRM: Optimize patient engagement and follow-up.
Knowledge Management: Access a wealth of healthcare information for informed decisions.
Geo-location: Patient, Provider, Device tracking in EHR
Referral Details: Monitor and optimize patient referrals for comprehensive care coordination.
Nurse Triage: Elevate patient care with expert triage services.