8x8 Release Highlights

Discover the latest innovations across the 8x8 Open Communications Platform portfolio. See what’s new with our Spring 2021 release.

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Unified Communications

8x8 Work for Web (Beta)

8x8 Work for Web is now available to all X Series customers as a beta preview. Access 8x8 Work on any modern browser* for instant chat, high-quality phone calls, secure video meetings and more.

Secure communications

A secure, unified communications and collaboration experience across any device without any IT assistance.

No software or plugins needed

Runs on any operating system (including Linux, ChromeOS, etc.) with a modern Chromium-based browser*.

All-in-one business communications

Global calling, with high-quality telephony , video meetings with content sharing, instant one-to-one and group messaging plus real-time presence indicators.

*Beta version supports the following browsers - Google Chrome and Microsoft Edge (Chromium-based), the latest plus previous two versions.

8x8 Voice for Microsoft Teams

Easily access 8x8 call settings for voicemail, call forwarding and call queues from your Teams app.

Self service access

Teams users can quickly and easily access and change their 8x8 phone features such as call forwarding, voicemail greetings, log in/log out of call queues and more.

Users stay in Teams

Teams users have everything they need to personalize their telephony functions without switching apps

Reduce IT support

Self-service approach reduces the need for additional IT support, allowing IT to focus on more important tasks.

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8x8 Work - Calling

Call Quality Indicator

Take the guesswork out of poor audio quality with Call Quality Indicator that provides connectivity status during an active call. Hover over the icons for additional call metrics.
(On desktop app and Android app).

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Record Voicemail Greeting

Personalized voicemail greeting informs callers that they have reached the right person when the unanswered call diverts to voicemail. Record a voicemail greeting using the 8x8 Work desktop app or upload a pre recorded voicemail recording. Go to Settings > Voicemail > Add new greeting.

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Filter voicemails by ring groups or call queues

Assigned Ring Group and Call Queue members can filter voicemails by groups.

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Automatically mute incoming calls during video meetings

Incoming calls are automatically silenced to prevent disruptions during ongoing meetings.

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Enhanced display of call queue login and logout

Simplified call queue login and logout experience with the buttons clearly displayed in the app.

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8x8 Work - Messaging

Inline Replies

Preserves meaningful context and organizes messages without distractions. It makes it easier to track information by looking at specific conversations.

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Messaging on Android Auto

Users can receive and reply to messages on Android Auto via voice. It is a fully enabled hands-free experience using Google Assistant.

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8x8 Work - Meetings

Virtual backgrounds

Ability for video participants to obscure background during meetings
Ability for video participants to use a chosen image as a background during meetings

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Mobile Browser Support

Mobile responsive browser support
Video Meetings experience consistent with app and desktop browser
Start or join meetings directly in your mobile browser, without the need for downloading the mobile app.

Refreshed User Interface

New toolbar that combines options for user actions such as raising hand, sharing, and chat
More streamlined participant view.

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Administration

Cost Center Enhancements Update

Support for assignments per user and per asset
User Interface updates to allow for better search capability
Additional cost center details on the billing tab

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Globalization - Latin America

Extended regional coverage in South American countries

Now includes Argentina, with full 8x8 PSTN replacement services
Combines inbound numbers with enhanced local and international outbound services
Complements current reach in LATAM, including Chile, Brazil, Colombia, Mexico.
Combined with 8x8 Voice for Teams, provides a high-quality PSTN calling option for Microsoft Teams users.

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Reliability and Security

Trust Center

New centralized resource for information on the vital topics of security, compliance and service availability
Highlights the certifications and the standards to which 8x8 conforms
Describes how the 8x8 Open Communications Platform is able to deliver industry-leading uptime and reliability guarantees

Service transparency

New live service status dashboard
Reports real-time availability for 8x8 services
Separate trackers for EMEA, Americas and APAC regions

Platform expansion

Enhanced in-region data residency compliance with new geographic regions including Australia, India, Germany and the broader European Union

8x8 for Salesforce

One integration for both contact center and unified communications environments
Manage every customer conversation directly within Salesforce Sales Cloud and Service Cloud
Empower Salesforce users with powerful call handling capabilities
- Optimize first contact resolution
Deliver key insights and metrics for each customer interaction
Automate sales and service workflows
Enterprise-grade voice quality for every service and sales agent, in any country where 8x8 provides service.

New FastTrack process

Out-of-the-box deployment for the most popular screen-pop scenarios
Quick and cost-efficient self-service set-up
Simple engagement, enablement and execution

Contact Center

8x8 Contact Center for Microsoft Teams

8x8 Contact Center is now a certified solution for Microsoft Teams offering new ways to connect the contact center with the rest of the business.

Full omni-channel contact center

Simplifies customer engagement workflows and ignites collaboration across your organization.
Improves customer experience with faster resolution times and quicker access to experts using the Teams app as the preferred agent endpoint.
Increases cross-organizational collaboration by improving agent engagement and empowerment with Teams user experience.

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8x8 Contact Center Analytics

Reporting Updates

Agent level status change
Interactions detailed report
Campaign transaction details
Wrap up code report
Export charts to pdf, jpeg, png, svg

Dashboards and Widgets

Introduction of heat map widget
Additional graphical chart types for historical widgets
Additional real-time data and KPIs to be used in widgets and dashboards

Administrative Improvements

Supervisors are able to filter and decide if they want to use the transactional data of employees that are no longer with the company
Log into the Analytics application via the 8x8 application panel

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APIs and Embeddable Apps

8x8 Connect

Conversions Dashboard

Analyse, view and export volumes of converted or verified sms that were sent using 8x8 Mobile Verification API on 8x8 Connect.

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Credit Balance Alert

Users will be alerted on 8x8 Connect when balance falls below the set threshold.

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Messaging

Automation API

The new Automation API lets you deploy serverless automations for 8x8 SMS and Chat Apps capabilities. Workflow sequences can be used to trigger actions, for example, sending messages when an incoming message is received.

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Business Hours