Unified Communications
Enhancements include in-app meeting integration with Salesforce, driving mode, enhanced post-meeting summary, and SMS spam blocking capabilities.
8x8 eXperience Communications Platform
Summer 2022 Release Highlights
8x8 eXperience Communications Platform
Summer 2022 Release Highlights
8x8 eXperience Communications Platform
Summer 2022 Release Highlights
8x8 eXperience Communications Platform
Summer 2022 Release Highlights
8x8 eXperience Communications Platform
Summer 2022 Release Highlights
8x8 eXperience Communications Platform
Summer 2022 Release Highlights
8x8 eXperience Communications Platform
Summer 2022 Release Highlights
8x8 eXperience Communications Platform
Summer 2022 Release Highlights
Key Announcements
Contact Center
New enhancements include updates to digital channel handling, Agent Workspace, and QM & Interaction Analytics.
Globalization
Extend Global Reach™ in 54 countries, including Israel, Latvia, and Slovakia.
Communication APIs
Connect-Converse Contacts Management improvements, 8x8 Connect enhancements, and UX improvements on JaaS.
Key Announcements
Unified Communications
Enhancements include in-app meeting integration with Salesforce, driving mode, enhanced post-meeting summary, and SMS spam blocking capabilities.
Contact Center
New enhancements include updates to digital channel handling, Agent Workspace, and QM & Interaction Analytics.
Globalization
Extend Global Reach™ in 54 countries, including Israel, Latvia, and Slovakia.
Communication APIs
Connect-Converse Contacts Management improvements, 8x8 Connect enhancements, and UX improvements on JaaS.
Key Announcements
Unified Communications
Enhancements include in-app meeting integration with Salesforce, driving mode, enhanced post-meeting summary, and SMS spam blocking capabilities.
Contact Center
New enhancements include updates to digital channel handling, Agent Workspace, and QM & Interaction Analytics.
Globalization
Extend Global Reach™ in 54 countries, including Israel, Latvia, and Slovakia.
Communication APIs
Connect-Converse Contacts Management improvements, 8x8 Connect enhancements, and UX improvements on JaaS.
Key Announcements
Unified Communications
Enhancements include in-app meeting integration with Salesforce, driving mode, enhanced post-meeting summary, and SMS spam blocking capabilities.
Contact Center
New enhancements include updates to digital channel handling, Agent Workspace, and QM & Interaction Analytics.
Globalization
Extend Global Reach™ in 54 countries, including Israel, Latvia, and Slovakia.
Communication APIs
Connect-Converse Contacts Management improvements, 8x8 Connect enhancements, and UX improvements on JaaS.
Unified Communications
Unified Communications
Unified Communications
Unified Communications
8x8 Meetings and Salesforce integration
Link meetings and centralize recordings, chat, and transcripts to Salesforce objects for easy access and broader visibility.
Post-meeting summary enhancements
Meeting summaries now include snapshots of shared content and video snippets of important moments from recorded meetings.
Meeting layout
The video layout is dynamically adjusted, and the participant's face is centered for optimal meeting experience, based on screen resolution and size. Participants can also resize the filmstrip based on their preferences.
8x8 Meetings and Salesforce integration
Link meetings and centralize recordings, chat, and transcripts to Salesforce objects for easy access and broader visibility.
Post-meeting summary enhancements
Meeting summaries now include snapshots of shared content and video snippets of important moments from recorded meetings.
Meeting layout
The video layout is dynamically adjusted, and the participant's face is centered for optimal meeting experience, based on screen resolution and size. Participants can also resize the filmstrip based on their preferences.
8x8 Meetings and Salesforce integration
Link meetings and centralize recordings, chat, and transcripts to Salesforce objects for easy access and broader visibility.
Post-meeting summary enhancements
Meeting summaries now include snapshots of shared content and video snippets of important moments from recorded meetings.
Meeting layout
The video layout is dynamically adjusted, and the participant's face is centered for optimal meeting experience, based on screen resolution and size. Participants can also resize the filmstrip based on their preferences.
8x8 Meetings and Salesforce integration
Link meetings and centralize recordings, chat, and transcripts to Salesforce objects for easy access and broader visibility.
Post-meeting summary enhancements
Meeting summaries now include snapshots of shared content and video snippets of important moments from recorded meetings.
Meeting layout
The video layout is dynamically adjusted, and the participant's face is centered for optimal meeting experience, based on screen resolution and size. Participants can also resize the filmstrip based on their preferences.
Driving mode for meetings
Enable driving mode for an enhanced mobile app interface built to ensure a safer meeting experience while on the road.
Block SMS Spam
Tackle spam by blocking inbound SMS from any external number not saved as a contact.
8x8 Frontdesk enhancements
8x8 Frontdesk users can park calls for a specific site which receptionists or users from that site can retrieve.
Work app usability and interface enhancements
Enhancements include the ability to select a status option from a predefined list, visual banner notifications for parked calls and incoming calls when the call waiting tone is disabled, and five levels of noise suppression for microphone input to help minimize distractions and interruptions.
Driving mode for meetings
Enable driving mode for an enhanced mobile app interface built to ensure a safer meeting experience while on the road.
Block SMS Spam
Tackle spam by blocking inbound SMS from any external number not saved as a contact.
8x8 Frontdesk enhancements
8x8 Frontdesk users can park calls for a specific site which receptionists or users from that site can retrieve.
Work app usability and interface enhancements
Enhancements include the ability to select a status option from a predefined list, visual banner notifications for parked calls and incoming calls when the call waiting tone is disabled, and five levels of noise suppression for microphone input to help minimize distractions and interruptions.
Driving mode for meetings
Enable driving mode for an enhanced mobile app interface built to ensure a safer meeting experience while on the road.
Block SMS Spam
Tackle spam by blocking inbound SMS from any external number not saved as a contact.
8x8 Frontdesk enhancements
8x8 Frontdesk users can park calls for a specific site which receptionists or users from that site can retrieve.
Work app usability and interface enhancements
Enhancements include the ability to select a status option from a predefined list, visual banner notifications for parked calls and incoming calls when the call waiting tone is disabled, and five levels of noise suppression for microphone input to help minimize distractions and interruptions.
Driving mode for meetings
Enable driving mode for an enhanced mobile app interface built to ensure a safer meeting experience while on the road.
Block SMS Spam
Tackle spam by blocking inbound SMS from any external number not saved as a contact.
8x8 Frontdesk enhancements
8x8 Frontdesk users can park calls for a specific site which receptionists or users from that site can retrieve.
Work app usability and interface enhancements
Enhancements include the ability to select a status option from a predefined list, visual banner notifications for parked calls and incoming calls when the call waiting tone is disabled, and five levels of noise suppression for microphone input to help minimize distractions and interruptions.
Contact Center
Contact Center
Contact Center
Contact Center
Email Processing
With 8x8 Contact Center's advanced email filtering, you can now automatically distribute emails to the best-fit queues and agents based on content analysis and keywords.
Webchat Attachments
Customers and agents alike will now have the ability to attach the following file formats when communicating via webchat:
- Images
- Videos
- Documents (PDF etc.)
Merge directory of 8x8 Contact Center (CC) and 8x8 Work users within Agent Workspace
The Contact Directory now combines users with CC and 8x8 Work licenses into a single contact, displays the user’s local time, and filters within the list.
Users are able to apply a persistent filter, excluding non-CC users and filtering by presence and by group.
Email Processing
With 8x8 Contact Center's advanced email filtering, you can now automatically distribute emails to the best-fit queues and agents based on content analysis and keywords.
Webchat Attachments
Customers and agents alike will now have the ability to attach the following file formats when communicating via webchat:
- Images
- Videos
- Documents (PDF etc.)
Merge directory of 8x8 Contact Center (CC) and 8x8 Work users within Agent Workspace
The Contact Directory now combines users with CC and 8x8 Work licenses into a single contact, displays the user’s local time, and filters within the list.
Users are able to apply a persistent filter, excluding non-CC users and filtering by presence and by group.
Email Processing
With 8x8 Contact Center's advanced email filtering, you can now automatically distribute emails to the best-fit queues and agents based on content analysis and keywords.
Webchat Attachments
Customers and agents alike will now have the ability to attach the following file formats when communicating via webchat:
- Images
- Videos
- Documents (PDF etc.)
Merge directory of 8x8 Contact Center (CC) and 8x8 Work users within Agent Workspace
The Contact Directory now combines users with CC and 8x8 Work licenses into a single contact, displays the user’s local time, and filters within the list.
Users are able to apply a persistent filter, excluding non-CC users and filtering by presence and by group.
Email Processing
With 8x8 Contact Center's advanced email filtering, you can now automatically distribute emails to the best-fit queues and agents based on content analysis and keywords.
Webchat Attachments
Customers and agents alike will now have the ability to attach the following file formats when communicating via webchat:
- Images
- Videos
- Documents (PDF etc.)
Merge directory of 8x8 Contact Center (CC) and 8x8 Work users within Agent Workspace
The Contact Directory now combines users with CC and 8x8 Work licenses into a single contact, displays the user’s local time, and filters within the list.
Users are able to apply a persistent filter, excluding non-CC users and filtering by presence and by group.
Resize Agent Workspace
The new update for the Agent Workspace makes it possible to resize the Control Panel area. A handle will be available, allowing the user to click and drag to increase or decrease the width.
This update also includes the ability to expand or collapse the sidebar to see who you are speaking with in each interaction.
Resize Agent Workspace
The new update for the Agent Workspace makes it possible to resize the Control Panel area. A handle will be available, allowing the user to click and drag to increase or decrease the width.
This update also includes the ability to expand or collapse the sidebar to see who you are speaking with in each interaction.
Resize Agent Workspace
The new update for the Agent Workspace makes it possible to resize the Control Panel area. A handle will be available, allowing the user to click and drag to increase or decrease the width.
This update also includes the ability to expand or collapse the sidebar to see who you are speaking with in each interaction.
Resize Agent Workspace
The new update for the Agent Workspace makes it possible to resize the Control Panel area. A handle will be available, allowing the user to click and drag to increase or decrease the width.
This update also includes the ability to expand or collapse the sidebar to see who you are speaking with in each interaction.
Quality Management/Speech Analytics and Recordings Enhancements
The latest release of QM/SA and Recordings includes new features designed to enhance post call survey analysis, allow for more thorough interaction evaluation and add to your data security.
Quality Management/Speech Analytics and Recordings Enhancements
The latest release of QM/SA and Recordings includes new features designed to enhance post call survey analysis, allow for more thorough interaction evaluation and add to your data security.
Quality Management/Speech Analytics and Recordings Enhancements
The latest release of QM/SA and Recordings includes new features designed to enhance post call survey analysis, allow for more thorough interaction evaluation and add to your data security.
Quality Management/Speech Analytics and Recordings Enhancements
The latest release of QM/SA and Recordings includes new features designed to enhance post call survey analysis, allow for more thorough interaction evaluation and add to your data security.
Globalization
Globalization
Globalization
Globalization
Expanded PSTN replacement services
8x8’s Global Reach™ now extends to 54 countries, including the latest additions of Israel, Latvia, and Slovakia. We remain committed to expanding our support for multinational organizations looking to extend their investment in the highly-skilled and well-resourced local workforce.
Expanded PSTN replacement services
8x8’s Global Reach™ now extends to 54 countries, including the latest additions of Israel, Latvia, and Slovakia. We remain committed to expanding our support for multinational organizations looking to extend their investment in the highly-skilled and well-resourced local workforce.
Expanded PSTN replacement services
8x8’s Global Reach™ now extends to 54 countries, including the latest additions of Israel, Latvia, and Slovakia. We remain committed to expanding our support for multinational organizations looking to extend their investment in the highly-skilled and well-resourced local workforce.
Expanded PSTN replacement services
8x8’s Global Reach™ now extends to 54 countries, including the latest additions of Israel, Latvia, and Slovakia. We remain committed to expanding our support for multinational organizations looking to extend their investment in the highly-skilled and well-resourced local workforce.
Communication APIs
Communication APIs
Communication APIs
Communication APIs
8x8 Connect and 8x8 Converse: Contacts Management Improvement
Contact unification
There is now a singular user interface to showcase the management of contacts across 8x8 Connect and 8x8 Converse, which enables self-service and requires less technical expertise.
Contact group segmentation
Besides automatically syncing contacts across the two portals and any integrated CRMs, users can also group contacts easily into different segments.
8x8 Connect and 8x8 Converse: Contacts Management Improvement
Contact unification
There is now a singular user interface to showcase the management of contacts across 8x8 Connect and 8x8 Converse, which enables self-service and requires less technical expertise.
Contact group segmentation
Besides automatically syncing contacts across the two portals and any integrated CRMs, users can also group contacts easily into different segments.
8x8 Connect and 8x8 Converse: Contacts Management Improvement
Contact unification
There is now a singular user interface to showcase the management of contacts across 8x8 Connect and 8x8 Converse, which enables self-service and requires less technical expertise.
Contact group segmentation
Besides automatically syncing contacts across the two portals and any integrated CRMs, users can also group contacts easily into different segments.
8x8 Connect and 8x8 Converse: Contacts Management Improvement
Contact unification
There is now a singular user interface to showcase the management of contacts across 8x8 Connect and 8x8 Converse, which enables self-service and requires less technical expertise.
Contact group segmentation
Besides automatically syncing contacts across the two portals and any integrated CRMs, users can also group contacts easily into different segments.
8x8 Connect: Chat Apps Enhancements and MS Azure SSO
The Chat Apps dashboard on 8x8 Connect is updated with metrics for WhatsApp business-initiated and customer-initiated messages, giving users more insights into their conversations.
8x8 Connect: Chat Apps Enhancements and MS Azure SSO
The Chat Apps dashboard on 8x8 Connect is updated with metrics for WhatsApp business-initiated and customer-initiated messages, giving users more insights into their conversations.
8x8 Connect: Chat Apps Enhancements and MS Azure SSO
The Chat Apps dashboard on 8x8 Connect is updated with metrics for WhatsApp business-initiated and customer-initiated messages, giving users more insights into their conversations.
8x8 Connect: Chat Apps Enhancements and MS Azure SSO
The Chat Apps dashboard on 8x8 Connect is updated with metrics for WhatsApp business-initiated and customer-initiated messages, giving users more insights into their conversations.
Prepaid users can now onboard, integrate, and start using Chat Apps themselves directly through 8x8 Connect, without having to be account-managed. With a live integration process, users will be able to start using the Chat App immediately once user access has been approved by the Chat App partner (eg, Viber, WeChat, Facebook).
Prepaid users can now onboard, integrate, and start using Chat Apps themselves directly through 8x8 Connect, without having to be account-managed. With a live integration process, users will be able to start using the Chat App immediately once user access has been approved by the Chat App partner (eg, Viber, WeChat, Facebook).
Prepaid users can now onboard, integrate, and start using Chat Apps themselves directly through 8x8 Connect, without having to be account-managed. With a live integration process, users will be able to start using the Chat App immediately once user access has been approved by the Chat App partner (eg, Viber, WeChat, Facebook).
Prepaid users can now onboard, integrate, and start using Chat Apps themselves directly through 8x8 Connect, without having to be account-managed. With a live integration process, users will be able to start using the Chat App immediately once user access has been approved by the Chat App partner (eg, Viber, WeChat, Facebook).
MS Azure Active Directory single sign-on is now fully supported on 8x8 Connect, providing a streamlined sign-in experience for users, enhanced security, and efficient identity and access management.
Past Releases
MS Azure Active Directory single sign-on is now fully supported on 8x8 Connect, providing a streamlined sign-in experience for users, enhanced security, and efficient identity and access management.
Past Releases
MS Azure Active Directory single sign-on is now fully supported on 8x8 Connect, providing a streamlined sign-in experience for users, enhanced security, and efficient identity and access management.
Past Releases
MS Azure Active Directory single sign-on is now fully supported on 8x8 Connect, providing a streamlined sign-in experience for users, enhanced security, and efficient identity and access management.
Past Releases
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