Cost savings
Anaheim Ducks score big with 8x8
Anaheim Ducks score big with 8x8
The Anaheim Ducks, a professional hockey team, and its home arena, Honda Center, are part of ocV!BE Sports & Entertainment. Just like team captains must find new plays to keep winning, ocV!BE Sports & Entertainment needed to find new tools to keep defining the cutting edge of fan experiences.
$36K
75%
Time savings
2,000
Employees
$36K
Cost savings
75%
Time savings
2,000
Employees
$36K
Cost savings
75%
Time savings
2,000
Employees
$36K
Cost savings
75%
Time savings
2,000
Employees
"Allowing our staff to work from wherever is one of the huge benefits of 8x8,” Slope says. “They can join meetings from wherever they need to be, but still be as present as somebody who’s in the office."
Jacqueline Slope, Vice President of Information Technology
"Allowing our staff to work from wherever is one of the huge benefits of 8x8,” Slope says. “They can join meetings from wherever they need to be, but still be as present as somebody who’s in the office."
Jacqueline Slope, Vice President of Information Technology
"Allowing our staff to work from wherever is one of the huge benefits of 8x8,” Slope says. “They can join meetings from wherever they need to be, but still be as present as somebody who’s in the office."
Jacqueline Slope, Vice President of Information Technology
"Allowing our staff to work from wherever is one of the huge benefits of 8x8,” Slope says. “They can join meetings from wherever they need to be, but still be as present as somebody who’s in the office."
Jacqueline Slope, Vice President of Information Technology
The Challenge: Deliver the ultimate fan experience
“The ultimate fan experience is behind everything we do,” says Jacqueline Slope, Vice President of Information Technology for ocV!BE. “It’s the reason fans come and spend their entertainment dollars with us.” When it comes to sales and service, the goal is to make the customer experience as frictionless as possible.
“During conversations about season tickets or luxury suites, we wanted to understand what customers are thinking,” Slope says. “What will they want to know next? How can we anticipate their behavior?”
To relentlessly innovate breakaway customer experiences, businesses need insights. The team and venue’s legacy Cisco system was no longer making the cut. It lacked analytics capabilities to gain those insights. And that wasn’t its only soft spot. Due to the archaic, command-line interface, agent onboarding took days.
ocV!BE Sports & Entertainment defined their criteria for a new communications platform: Sentiment analysis to improve sales and retention. Microsoft Office and Single Sign-On integrations. Shorter training time with fewer point solutions. One meeting tool for everyone. Onboarding in a day. Would they find it all in one platform?
The Solution: 8x8 Experience Communications Platform
“The answer revealed itself pretty quickly,” Slope says. “We found only one solution that ticked all the boxes, and that was the 8x8 Experience Communications Platform.”
What stood out most was 8x8’s eXperience Communications as a Service (XCaaS), a deployment model that fuses unified communications and contact center capabilities. 8x8’s cloud-based solution checked another box: integrations.
“If you want a system that’s built on a robust library of APIs, look to the cloud,” Slope advises. “8x8 integrated beautifully with our Microsoft platforms.”
8x8’s established implementation methodology also helped make it a winner. ocV!BE Sports & Entertainment implemented 8x8 in five large office locations in under five months and is on track to complete all 15 sites by the end of year one.
“Communications is the backbone of this organization,” says Slope. “We thought this switch would be complicated and challenging, and it just wasn’t at all disruptive.” The switch even went flawlessly at Honda Center – a massive location with over 800 phones.
The Results: Breakthrough insights
“Sentiment analysis is one of the unique features of 8x8,” Slope says. Using 8x8’s Speech Analytics, they are able to examine sales and retention conversations to analyze what customers are thinking and feeling. With that insight, ocV!BE Sports & Entertainment can anticipate buyer behavior and continuously refine the sales process for success.
Another advantage of 8x8 is its unified communications platform that includes voice, video conferencing and chat.
“Allowing our staff to work from wherever is one of the huge benefits of 8x8,” Slope says. Especially in an organization where events take place at night, the freedom and flexibility to work from anywhere has ignited collaboration. “They can join meetings from wherever they need to be, but still be as present as somebody who’s in the office,” Slope says.
Before 8x8, employees installed their choice of meeting software. “The shadow IT was an absolute nightmare to referee and secure,” Slope recalls. They wanted one reliable tool that is easy to use and yet keeps meetings secure. 8x8 Meet was the answer. Within six weeks of implementing 8x8, ocV!BE deprecated the point solutions without any objections.
When a new employee starts, everything is ready for them on day one. With 8x8, ocV!BE Sports & Entertainment sliced the time for employee onboarding from days to hours, and phone training is a five-minute orientation to the 8x8 platform.
When ocV!BE Sports & Entertainment implemented 8x8, they discovered long-forgotten landlines and telecom carriers. Eliminating them saves ocV!BE Sports & Entertainment about $36,000 per year.
“It's very gratifying to choose the right product and have it deliver what they say it’s going to deliver,” Slope says. “If we hadn’t chosen a product as capable as 8x8, I wouldn’t have been so confident about leaving those other services behind.”
The Solution: 8x8 Experience Communications Platform
“The answer revealed itself pretty quickly,” Slope says. “We found only one solution that ticked all the boxes, and that was the 8x8 Experience Communications Platform.”
What stood out most was 8x8’s eXperience Communications as a Service (XCaaS), a deployment model that fuses unified communications and contact center capabilities. 8x8’s cloud-based solution checked another box: integrations.
“If you want a system that’s built on a robust library of APIs, look to the cloud,” Slope advises. “8x8 integrated beautifully with our Microsoft platforms.”
8x8’s established implementation methodology also helped make it a winner. ocV!BE Sports & Entertainment implemented 8x8 in five large office locations in under five months and is on track to complete all 15 sites by the end of year one.
“Communications is the backbone of this organization,” says Slope. “We thought this switch would be complicated and challenging, and it just wasn’t at all disruptive.” The switch even went flawlessly at Honda Center – a massive location with over 800 phones.
The Results: Breakthrough insights
“Sentiment analysis is one of the unique features of 8x8,” Slope says. Using 8x8’s Speech Analytics, they are able to examine sales and retention conversations to analyze what customers are thinking and feeling. With that insight, ocV!BE Sports & Entertainment can anticipate buyer behavior and continuously refine the sales process for success.
Another advantage of 8x8 is its unified communications platform that includes voice, video conferencing and chat.
“Allowing our staff to work from wherever is one of the huge benefits of 8x8,” Slope says. Especially in an organization where events take place at night, the freedom and flexibility to work from anywhere has ignited collaboration. “They can join meetings from wherever they need to be, but still be as present as somebody who’s in the office,” Slope says.
Before 8x8, employees installed their choice of meeting software. “The shadow IT was an absolute nightmare to referee and secure,” Slope recalls. They wanted one reliable tool that is easy to use and yet keeps meetings secure. 8x8 Meet was the answer. Within six weeks of implementing 8x8, ocV!BE deprecated the point solutions without any objections.
When a new employee starts, everything is ready for them on day one. With 8x8, ocV!BE Sports & Entertainment sliced the time for employee onboarding from days to hours, and phone training is a five-minute orientation to the 8x8 platform.
When ocV!BE Sports & Entertainment implemented 8x8, they discovered long-forgotten landlines and telecom carriers. Eliminating them saves ocV!BE Sports & Entertainment about $36,000 per year.
“It's very gratifying to choose the right product and have it deliver what they say it’s going to deliver,” Slope says. “If we hadn’t chosen a product as capable as 8x8, I wouldn’t have been so confident about leaving those other services behind.”
The Solution: 8x8 Experience Communications Platform
“The answer revealed itself pretty quickly,” Slope says. “We found only one solution that ticked all the boxes, and that was the 8x8 Experience Communications Platform.”
What stood out most was 8x8’s eXperience Communications as a Service (XCaaS), a deployment model that fuses unified communications and contact center capabilities. 8x8’s cloud-based solution checked another box: integrations.
“If you want a system that’s built on a robust library of APIs, look to the cloud,” Slope advises. “8x8 integrated beautifully with our Microsoft platforms.”
8x8’s established implementation methodology also helped make it a winner. ocV!BE Sports & Entertainment implemented 8x8 in five large office locations in under five months and is on track to complete all 15 sites by the end of year one.
“Communications is the backbone of this organization,” says Slope. “We thought this switch would be complicated and challenging, and it just wasn’t at all disruptive.” The switch even went flawlessly at Honda Center – a massive location with over 800 phones.
The Results: Breakthrough insights
“Sentiment analysis is one of the unique features of 8x8,” Slope says. Using 8x8’s Speech Analytics, they are able to examine sales and retention conversations to analyze what customers are thinking and feeling. With that insight, ocV!BE Sports & Entertainment can anticipate buyer behavior and continuously refine the sales process for success.
Another advantage of 8x8 is its unified communications platform that includes voice, video conferencing and chat.
“Allowing our staff to work from wherever is one of the huge benefits of 8x8,” Slope says. Especially in an organization where events take place at night, the freedom and flexibility to work from anywhere has ignited collaboration. “They can join meetings from wherever they need to be, but still be as present as somebody who’s in the office,” Slope says.
Before 8x8, employees installed their choice of meeting software. “The shadow IT was an absolute nightmare to referee and secure,” Slope recalls. They wanted one reliable tool that is easy to use and yet keeps meetings secure. 8x8 Meet was the answer. Within six weeks of implementing 8x8, ocV!BE deprecated the point solutions without any objections.
When a new employee starts, everything is ready for them on day one. With 8x8, ocV!BE Sports & Entertainment sliced the time for employee onboarding from days to hours, and phone training is a five-minute orientation to the 8x8 platform.
When ocV!BE Sports & Entertainment implemented 8x8, they discovered long-forgotten landlines and telecom carriers. Eliminating them saves ocV!BE Sports & Entertainment about $36,000 per year.
“It's very gratifying to choose the right product and have it deliver what they say it’s going to deliver,” Slope says. “If we hadn’t chosen a product as capable as 8x8, I wouldn’t have been so confident about leaving those other services behind.”
The Solution: 8x8 Experience Communications Platform
“The answer revealed itself pretty quickly,” Slope says. “We found only one solution that ticked all the boxes, and that was the 8x8 Experience Communications Platform.”
What stood out most was 8x8’s eXperience Communications as a Service (XCaaS), a deployment model that fuses unified communications and contact center capabilities. 8x8’s cloud-based solution checked another box: integrations.
“If you want a system that’s built on a robust library of APIs, look to the cloud,” Slope advises. “8x8 integrated beautifully with our Microsoft platforms.”
8x8’s established implementation methodology also helped make it a winner. ocV!BE Sports & Entertainment implemented 8x8 in five large office locations in under five months and is on track to complete all 15 sites by the end of year one.
“Communications is the backbone of this organization,” says Slope. “We thought this switch would be complicated and challenging, and it just wasn’t at all disruptive.” The switch even went flawlessly at Honda Center – a massive location with over 800 phones.
The Results: Breakthrough insights
“Sentiment analysis is one of the unique features of 8x8,” Slope says. Using 8x8’s Speech Analytics, they are able to examine sales and retention conversations to analyze what customers are thinking and feeling. With that insight, ocV!BE Sports & Entertainment can anticipate buyer behavior and continuously refine the sales process for success.
Another advantage of 8x8 is its unified communications platform that includes voice, video conferencing and chat.
“Allowing our staff to work from wherever is one of the huge benefits of 8x8,” Slope says. Especially in an organization where events take place at night, the freedom and flexibility to work from anywhere has ignited collaboration. “They can join meetings from wherever they need to be, but still be as present as somebody who’s in the office,” Slope says.
Before 8x8, employees installed their choice of meeting software. “The shadow IT was an absolute nightmare to referee and secure,” Slope recalls. They wanted one reliable tool that is easy to use and yet keeps meetings secure. 8x8 Meet was the answer. Within six weeks of implementing 8x8, ocV!BE deprecated the point solutions without any objections.
When a new employee starts, everything is ready for them on day one. With 8x8, ocV!BE Sports & Entertainment sliced the time for employee onboarding from days to hours, and phone training is a five-minute orientation to the 8x8 platform.
When ocV!BE Sports & Entertainment implemented 8x8, they discovered long-forgotten landlines and telecom carriers. Eliminating them saves ocV!BE Sports & Entertainment about $36,000 per year.
“It's very gratifying to choose the right product and have it deliver what they say it’s going to deliver,” Slope says. “If we hadn’t chosen a product as capable as 8x8, I wouldn’t have been so confident about leaving those other services behind.”