The challenge
The Kalix platform includes a full-featured client web portal that provides access to the company’s entire portfolio of services and also allows practitioners to communicate with their clients through chat or video conferencing.
Initially, the Kalix technical team used Jitsi open-source video conferencing software to power client communications.
“The code was very powerful and offered many good features,” says Felix Jorkowski, Co-Founder and Chief Technology Officer at Kalix. “However, we were hosting it ourselves and it was taking too much developer time to tune and maintain.”
For the following two years, Kalix used an alternate solution but was unable to add additional features and it took too much developer time to tune and maintain.
“Eventually, we concluded that our previous provider was no longer meeting our growing needs and could not provide the technical support we required,” says Jorkowski.
“While it was functional, we had reached the extent of its capabilities and we would have been unable to add additional features such as rich analytics moving forward.”