8x8 for Housing Associations

A single cloud communication platform to maximise tenant safety and satisfaction across the housing sector by providing the highest quality of service and property management while creating operational efficiencies and driving reliability and compliance.

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Maximise tenant safety and satisfaction

Create omnichannel communications with real-time video interactions for remote fixes, sentiment analysis, and self-service options.

Improve quality of service

Meet SLAs with cross-platform reporting and analytics, including performance metrics, workforce management, and call recordings.

Create operational efficiencies

Reduce costs of property maintenance and repairs and increase first-time fix rates with a proven, right-size, cloud-native platform for all agents, tenants, and engineers.

Drive reliability and compliance

Maintain regulatory compliance with a single point of accountability, 99.999% uptime SLA, ring-fenced UK data, and 24x7 support options.

Maximise tenant safety and satisfaction

Create omnichannel communications with real-time video interactions for remote fixes, sentiment analysis, and self-service options.

Improve quality of service

Meet SLAs with cross-platform reporting and analytics, including performance metrics, workforce management, and call recordings.

Create operational efficiencies

Reduce costs of property maintenance and repairs and increase first-time fix rates with a proven, right-size, cloud-native platform for all agents, tenants, and engineers.

Drive reliability and compliance

Maintain regulatory compliance with a single point of accountability, 99.999% uptime SLA, ring-fenced UK data, and 24x7 support options.

Maximise tenant safety and satisfaction

Create omnichannel communications with real-time video interactions for remote fixes, sentiment analysis, and self-service options.

Improve quality of service

Meet SLAs with cross-platform reporting and analytics, including performance metrics, workforce management, and call recordings.

Create operational efficiencies

Reduce costs of property maintenance and repairs and increase first-time fix rates with a proven, right-size, cloud-native platform for all agents, tenants, and engineers.

Drive reliability and compliance

Maintain regulatory compliance with a single point of accountability, 99.999% uptime SLA, ring-fenced UK data, and 24x7 support options.

Maximise tenant safety and satisfaction

Create omnichannel communications with real-time video interactions for remote fixes, sentiment analysis, and self-service options.

Improve quality of service

Meet SLAs with cross-platform reporting and analytics, including performance metrics, workforce management, and call recordings.

Create operational efficiencies

Reduce costs of property maintenance and repairs and increase first-time fix rates with a proven, right-size, cloud-native platform for all agents, tenants, and engineers.

Drive reliability and compliance

Maintain regulatory compliance with a single point of accountability, 99.999% uptime SLA, ring-fenced UK data, and 24x7 support options.

Improve Tenant Satisfaction

Introducing 8x8 Intelligent Customer Assistant

Driving costs down and satisfaction up

See how Platform Housing Group transformed the organisation with 8x8

Create omnichannel and self-service experiences

Improve tenant and agent engagement with an intuitive, design-led interface that streamlines customer interactions across all channels with Intelligent Interactive Voice Response (IIVR) to route calls to the right agents or departments and AI-powered insights for self-service options.

View Agent Workspace

Match skills and improve performance

Ensure the contact centre is correctly staffed with the right skill sets at the right time, with clear forecasts.

Automatically generate schedules and monitor and track schedule adherence with automated alerts and dashboards to quickly draw attention to outliers or performance concerns.

View Workforce Engagement Management

Increase tenant satisfaction with Remote Fix

Effortlessly connect tenants, agents and engineers for faster, more accurate assessment of faults and service requests with Remote Fix. Remote Fix uses video technology within the contact centre to provide a secure, visual connection to better assess remote situations for faster fixes.

View more about Remote Fix

Gather information faster and reduce the cost of maintaining safe homes.

Demonstrate your commitment to providing safe homes with Active Assessor. A short SMS survey ensures maximum tenant engagement.

Feedback is sorted, next actions are prompted and indicators of potentially larger issues are highlighted to allow for preventative actions to deflect larger more expensive repairs.

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