8x8 Remote Fix - Transforming Property Maintenance

Improve contact centre efficiency and reduce property maintenance costs with faster, smarter property repairs. Simply initiate Remote Fix^TM via an SMS link to accurately assess the urgency of repairs and deliver first-time fixes.

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Improve contact centre efficiency

Speed up processing of maintenance requests and guide tenants through common issues to reduce repeat calls.

Increase tenant satisfaction

Empower agents to accurately evaluate the urgency of repairs, improve operational efficiency and deliver first-time fixes.

Reduce maintenance costs

Connect agents, engineers and tenants using Remote Fix video interaction and reduce the cost of engineer visits.

Monitor mould and damp

Store and easily access recordings to monitor changing situations with 8x8 open APIs and integrations.

Improve contact centre efficiency

Speed up processing of maintenance requests and guide tenants through common issues to reduce repeat calls.

Increase tenant satisfaction

Empower agents to accurately evaluate the urgency of repairs, improve operational efficiency and deliver first-time fixes.

Reduce maintenance costs

Connect agents, engineers and tenants using Remote Fix video interaction and reduce the cost of engineer visits.

Monitor mould and damp

Store and easily access recordings to monitor changing situations with 8x8 open APIs and integrations.

Improve contact centre efficiency

Speed up processing of maintenance requests and guide tenants through common issues to reduce repeat calls.

Increase tenant satisfaction

Empower agents to accurately evaluate the urgency of repairs, improve operational efficiency and deliver first-time fixes.

Reduce maintenance costs

Connect agents, engineers and tenants using Remote Fix video interaction and reduce the cost of engineer visits.

Monitor mould and damp

Store and easily access recordings to monitor changing situations with 8x8 open APIs and integrations.

Improve contact centre efficiency

Speed up processing of maintenance requests and guide tenants through common issues to reduce repeat calls.

Increase tenant satisfaction

Empower agents to accurately evaluate the urgency of repairs, improve operational efficiency and deliver first-time fixes.

Reduce maintenance costs

Connect agents, engineers and tenants using Remote Fix video interaction and reduce the cost of engineer visits.

Monitor mould and damp

Store and easily access recordings to monitor changing situations with 8x8 open APIs and integrations.

Improve efficiency and reduce costs

Make first-time fix part of your omnichannel experience

Use Remote Fix to simplify the administration of property maintenance and deliver first-time fixes. Improve tenant engagement and empower agents with an intuitive, design-led interface that streamlines tenant interactions across all channels.

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Match and upskill teams to deliver a better property maintenance service

Remote Fix allows agents and engineers to connect with tenants quickly and simply to provide better support and deliver a faster resolution to property maintenance requests.

Agents can link to guides and resources to assist and guide tenants through routine fixes in real-time.

Automated reporting and analytics use multiple data sources and speech analytics to provide essential insights into trends and identify training requirements for continuous improvement.

8x8 Workforce Management enables contact centre managers to ensure correct staffing levels and skill sets are available, with clear forecasts.

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Assess, fix and educate to improve operational efficiency

Remote Fix^TM removes costly and time-consuming processes relating to the delivery of property maintenance.

A video connection empowers agents with visual access to accurately assess the urgency of property maintenance repairs and, in many cases, provides an instant fix.

Manpower is diverted from arranging costly service visits and tenants become better educated, reducing future calls to the contact centre. Recordings are stored and easily accessible for training purposes, to monitor progressive faults and identify areas where preventative maintenance may be required.

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