8x8 Work

Frontdesk

Navigation

8x8 Frontdesk allows receptionists to receive calls and route them to the desired contacts to make a great first impression. Set your presence status, check availability of your contacts, view incoming calls, dial numbers and easily manage your contact directory.

Learn more from:

Setting Status

Use your profile to set your status. View the presence status of contacts in the contact directory to see if they are available.

Learn more from:

Park a Call

Learn how to Park a Call with 8x8 Frontdesk.

Cold Transfer

The caller will be transferred to an agent without speaking to anyone first. A list of transfer options can be found in the contact directory.

Learn more from:

Warm Transfer

Gives the opportunity to introduce the caller and/or agent to the incoming call before transferring. A list of transfer options can be found in the contact directory.

Learn more from:

Notes

Receptionists can attach notes to contacts indicating their preferences in regards to taking calls. To add or read a note, click on the note icon next to the user status.

Learn more from:

Forwarding Calls During Break

If you need to step away from the desk, simply select the toggle for Away from desk at the bottom left hand corner of the app. Select to forward the calls temporarily to an auto attendant, a ring group or call queue. When you return, simply disable this option.

Learn more from:

Settings

Access and manage your settings for 8x8 Frontdesk to add further customization.