8x8 Contact Center
Agent and Supervisor Remote Training
8x8 Contact Center
Agent and Supervisor Remote Training
Agents or Supervisors will attend a remote, instructor-led training session and product demonstration on how to use Contact Center.
8x8 Contact Center
Agent and Supervisor Remote Training
8x8 Contact Center
Agent and Supervisor Remote Training
Agents or Supervisors will attend a remote, instructor-led training session and product demonstration on how to use Contact Center.
8x8 Contact Center
Agent and Supervisor Remote Training
8x8 Contact Center
Agent and Supervisor Remote Training
Agents or Supervisors will attend a remote, instructor-led training session and product demonstration on how to use Contact Center.
8x8 Contact Center
Agent and Supervisor Remote Training
8x8 Contact Center
Agent and Supervisor Remote Training
Agents or Supervisors will attend a remote, instructor-led training session and product demonstration on how to use Contact Center.
Who should take this course?
Agents and supervisors looking to perform tasks and manage interactions within the 8x8 Contact Center.
Course Overview
Agents or Supervisors will attend a remote, instructor-led training session and product demonstration on how to use Contact Center.
The instructor will demonstrate:
- Agent session: How to manage customer interactions in contact center channels (voice, email, chat)
- Supervisor session: How to manage agents and queues, and how to generate historical reports
The customer will receive an electronic copy of class handouts and reference materials.
Virtual sessions can accommodate 40 participants per session. A single session will focus on either Agent tasks or Supervisor tasks (not both).
Engagement Process
To arrange a remote, virtual instructor-led training session, please contact Training@8x8.com at least two weeks before the desired training date. Dates are subject to availability.
Course Outcomes
At the end of this course, students will be able to perform:
Agent tasks such as:
- Logging into and navigating the Agent Console
- Setting and viewing Agent and Queue status
- Accepting and managing interactions (Phone, Chat, Email)
- Utilizing local CRM
Supervisor tasks such as:
- Viewing traffic and managing contact center queues
- Assigning agents to queues and monitoring agent calls
- Viewing Customer Experience and Post Call surveys
Course Topics
- Agent Console
- How to manage customer interactions within Voice, Email and Chat channels
- How to manage Queues and Agents (Supervisor role)
- How to generate Historical Reports (Supervisor role)
Frequently Asked Questions
I am new to 8x8. How do I get training?
We offer a number of different options so you can pick and choose which work best for you.
Free Options:
• Quick Tutorial Pages (great for tech-savvy audiences)
• On-Demand Course (more in-depth learning experience) Paid Options:
•. Virtual Instructor-Led Sessions (join public sessions with other users)
• Private Online Sessions (limit the audience to just your users and modify the agenda to your needs)
• Customized eLearning (modified ono-demand courses that fit your enviornment)
• Paid Onsite Visit (tailor the day to your needs)
• Need Something Special (let us know!)
To learn more about paid options contact your 8x8 Sales Account Executive or send an email to training@8x8.com.
What is virtual, instructor-led training (VILT)?
Virtual instructor-led training classes hosted by an 8x8 instructor and delivered via an 8x8 meeting.
How can I enroll in classes?
To access free On-Demand Course go to university.8x8.com and create a free account (immediate access granted). To register for instructor-led sessions work with your 8x8 Sales Account Executive to purchase this service for your users first. Once purchased users can register for any upcoming session by going to https://go.oncehub.com/learn8x8.
What is open enrollment?
Open enrollment or public instructor-led sessions means participants from any company who purchased trainining can join (sessions are not limited to specific company affiliation).
I have more than one Admin that needs training – can I have them all sit in a conference room to attend the training?
Training is best consumed individually by each user. On-Demand Courses are free so each person can complete training at their own pace. Instructor-led sessions are cost services, and each person should register to join their desired session. Private group sessions can be purchased as needed by contacting your 8x8 Sales Account Executive.
How long will access be available for courses purchased?
On-Demand training is now free to all users. When you register for training your access will continue indefinately. Access to paid instructor-led training remains available for up to six month after purchase.
What is the maximum time period available to schedule remote training sessions or Adoption Kit consultation calls?
Private sessions and consultation calls must be booked within six months from the date of the order placed with 8x8.
Speak with a specialist