Operate from anywhere Assess your landscape.
Operate from anywhere Assess your landscape.
Learn and lean into today’s technology trends.
Digital transformation is accelerating. Digital disruption is real. According to Innosight research, half of the companies on today’s S&P 500 will be replaced over the next 10 years.
It’s happening in front of our eyes: More and more iconic brands are disappearing—not always because they were unwilling to change, but because they just didn’t change fast enough.
Learn and lean into today’s technology trends.
Digital transformation is accelerating. Digital disruption is real. According to Innosight research, half of the companies on today’s S&P 500 will be replaced over the next 10 years.
It’s happening in front of our eyes: More and more iconic brands are disappearing—not always because they were unwilling to change, but because they just didn’t change fast enough.
Learn and lean into today’s technology trends.
Digital transformation is accelerating. Digital disruption is real. According to Innosight research, half of the companies on today’s S&P 500 will be replaced over the next 10 years.
It’s happening in front of our eyes: More and more iconic brands are disappearing—not always because they were unwilling to change, but because they just didn’t change fast enough.
Learn and lean into today’s technology trends.
Digital transformation is accelerating. Digital disruption is real. According to Innosight research, half of the companies on today’s S&P 500 will be replaced over the next 10 years.
It’s happening in front of our eyes: More and more iconic brands are disappearing—not always because they were unwilling to change, but because they just didn’t change fast enough.
Assess your landscape.
The start of this decade has created a whole new competitive landscape. Home offices and distributed workforces are the norm. Doctors’ offices, banks, financial advisors - even restaurants - have had to stand up entirely new operating and engagement environments. Customer expectations are up and are changing. And the future of work is calling.
Where many organizations are now may feel far from where they need to be, but the right long-term technology choices now can help businesses run while others walk. Open platforms, for example, help connect people, processes and technology - and even streamline best-of-breed trending technology integrations to accelerate digital transformation.
AI capabilities, for example, speed and augment people and insights for a competitive advantage when it comes to customer service, product and service improvements, and even business transformation to include new business model development. When already included as part of a platform solution, this can give smaller or leaner organizations the same or better advantage compared to their enterprise peers who might choose to build these capabilities themselves.
Benchmark your organization.You may have the right people to compete, but do you have the right tech? Assess where your current competitors are, then...
Assess your landscape.
The start of this decade has created a whole new competitive landscape. Home offices and distributed workforces are the norm. Doctors’ offices, banks, financial advisors - even restaurants - have had to stand up entirely new operating and engagement environments. Customer expectations are up and are changing. And the future of work is calling.
Where many organizations are now may feel far from where they need to be, but the right long-term technology choices now can help businesses run while others walk. Open platforms, for example, help connect people, processes and technology - and even streamline best-of-breed trending technology integrations to accelerate digital transformation.
AI capabilities, for example, speed and augment people and insights for a competitive advantage when it comes to customer service, product and service improvements, and even business transformation to include new business model development. When already included as part of a platform solution, this can give smaller or leaner organizations the same or better advantage compared to their enterprise peers who might choose to build these capabilities themselves.
Benchmark your organization.You may have the right people to compete, but do you have the right tech? Assess where your current competitors are, then...
Assess your landscape.
The start of this decade has created a whole new competitive landscape. Home offices and distributed workforces are the norm. Doctors’ offices, banks, financial advisors - even restaurants - have had to stand up entirely new operating and engagement environments. Customer expectations are up and are changing. And the future of work is calling.
Where many organizations are now may feel far from where they need to be, but the right long-term technology choices now can help businesses run while others walk. Open platforms, for example, help connect people, processes and technology - and even streamline best-of-breed trending technology integrations to accelerate digital transformation.
AI capabilities, for example, speed and augment people and insights for a competitive advantage when it comes to customer service, product and service improvements, and even business transformation to include new business model development. When already included as part of a platform solution, this can give smaller or leaner organizations the same or better advantage compared to their enterprise peers who might choose to build these capabilities themselves.
Benchmark your organization.You may have the right people to compete, but do you have the right tech? Assess where your current competitors are, then...
Assess your landscape.
The start of this decade has created a whole new competitive landscape. Home offices and distributed workforces are the norm. Doctors’ offices, banks, financial advisors - even restaurants - have had to stand up entirely new operating and engagement environments. Customer expectations are up and are changing. And the future of work is calling.
Where many organizations are now may feel far from where they need to be, but the right long-term technology choices now can help businesses run while others walk. Open platforms, for example, help connect people, processes and technology - and even streamline best-of-breed trending technology integrations to accelerate digital transformation.
AI capabilities, for example, speed and augment people and insights for a competitive advantage when it comes to customer service, product and service improvements, and even business transformation to include new business model development. When already included as part of a platform solution, this can give smaller or leaner organizations the same or better advantage compared to their enterprise peers who might choose to build these capabilities themselves.
Benchmark your organization.You may have the right people to compete, but do you have the right tech? Assess where your current competitors are, then...
One-third of companies currently leverage AI in the form of chatbots, voice-based conversational virtual agents, and virtual assistants to optimize the customer experience.
One-third of companies currently leverage AI in the form of chatbots, voice-based conversational virtual agents, and virtual assistants to optimize the customer experience.
One-third of companies currently leverage AI in the form of chatbots, voice-based conversational virtual agents, and virtual assistants to optimize the customer experience.
One-third of companies currently leverage AI in the form of chatbots, voice-based conversational virtual agents, and virtual assistants to optimize the customer experience.
Look to the future.
Your biggest competition, the organization that leads your industry in three or five years, may not even be a player in your space right now. Disruptive innovation should be on the minds of every business.
At 8x8, we’ve tapped industry analysts, thought leaders, technology partners and subject matter experts, to advise on current, accelerating and emerging trends that should be top of mind for every CIO and IT leader in 2021 and beyond. When it comes to unified communications, these focus areas include:
- Edge computing
- 5G and Wi-Fi 6
- Analytics, AI and APIs
- Future of work
- New uses for video
- Internal and external collaboration advances
For the contact center, subjects include:
- Operational excellence in the cloud
- Business continuity
- Human empathy
- Self and proactive service innovation
- Analytics, AI and APIs
- Future of work
- New uses for video
- Internal and external collaboration advances
Look to the future.
Your biggest competition, the organization that leads your industry in three or five years, may not even be a player in your space right now. Disruptive innovation should be on the minds of every business.
At 8x8, we’ve tapped industry analysts, thought leaders, technology partners and subject matter experts, to advise on current, accelerating and emerging trends that should be top of mind for every CIO and IT leader in 2021 and beyond. When it comes to unified communications, these focus areas include:
- Edge computing
- 5G and Wi-Fi 6
- Analytics, AI and APIs
- Future of work
- New uses for video
- Internal and external collaboration advances
For the contact center, subjects include:
- Operational excellence in the cloud
- Business continuity
- Human empathy
- Self and proactive service innovation
- Analytics, AI and APIs
- Future of work
- New uses for video
- Internal and external collaboration advances
Look to the future.
Your biggest competition, the organization that leads your industry in three or five years, may not even be a player in your space right now. Disruptive innovation should be on the minds of every business.
At 8x8, we’ve tapped industry analysts, thought leaders, technology partners and subject matter experts, to advise on current, accelerating and emerging trends that should be top of mind for every CIO and IT leader in 2021 and beyond. When it comes to unified communications, these focus areas include:
- Edge computing
- 5G and Wi-Fi 6
- Analytics, AI and APIs
- Future of work
- New uses for video
- Internal and external collaboration advances
For the contact center, subjects include:
- Operational excellence in the cloud
- Business continuity
- Human empathy
- Self and proactive service innovation
- Analytics, AI and APIs
- Future of work
- New uses for video
- Internal and external collaboration advances
Look to the future.
Your biggest competition, the organization that leads your industry in three or five years, may not even be a player in your space right now. Disruptive innovation should be on the minds of every business.
At 8x8, we’ve tapped industry analysts, thought leaders, technology partners and subject matter experts, to advise on current, accelerating and emerging trends that should be top of mind for every CIO and IT leader in 2021 and beyond. When it comes to unified communications, these focus areas include:
- Edge computing
- 5G and Wi-Fi 6
- Analytics, AI and APIs
- Future of work
- New uses for video
- Internal and external collaboration advances
For the contact center, subjects include:
- Operational excellence in the cloud
- Business continuity
- Human empathy
- Self and proactive service innovation
- Analytics, AI and APIs
- Future of work
- New uses for video
- Internal and external collaboration advances
Almost half (47.6%) of organizations can show evidence of a relationship between improved customer experience (CX) and enhanced employee experience (EX). - NTT Global Customer Experience Benchmarking Report
Almost half (47.6%) of organizations can show evidence of a relationship between improved customer experience (CX) and enhanced employee experience (EX). - NTT Global Customer Experience Benchmarking Report
Almost half (47.6%) of organizations can show evidence of a relationship between improved customer experience (CX) and enhanced employee experience (EX). - NTT Global Customer Experience Benchmarking Report
Almost half (47.6%) of organizations can show evidence of a relationship between improved customer experience (CX) and enhanced employee experience (EX). - NTT Global Customer Experience Benchmarking Report
Lean in to the trends.
Similarities across unified communications and contact center trends—and employee experience (EX) and customer experience (CX)—are clear above. In its Top Strategic Technology Trends for 2021, Gartner predicts that, “by the end of 2023, 40% of organizations will have applied anywhere operations to deliver optimized and blended virtual and physical customer and employee experiences.”
They also predict that organizations that focus and deliver on this total experience will outperform competitors across key satisfaction metrics over the next three years: “These intersected experiences are key moments for businesses looking to achieve differentiation via capitalizing on new experiential disruptors.”
Assess your landscape. Look to the future. Lean in to the trends. Be a disruptive innovator. Let us know how we can help.
Lean in to the trends.
Similarities across unified communications and contact center trends—and employee experience (EX) and customer experience (CX)—are clear above. In its Top Strategic Technology Trends for 2021, Gartner predicts that, “by the end of 2023, 40% of organizations will have applied anywhere operations to deliver optimized and blended virtual and physical customer and employee experiences.”
They also predict that organizations that focus and deliver on this total experience will outperform competitors across key satisfaction metrics over the next three years: “These intersected experiences are key moments for businesses looking to achieve differentiation via capitalizing on new experiential disruptors.”
Assess your landscape. Look to the future. Lean in to the trends. Be a disruptive innovator. Let us know how we can help.
Lean in to the trends.
Similarities across unified communications and contact center trends—and employee experience (EX) and customer experience (CX)—are clear above. In its Top Strategic Technology Trends for 2021, Gartner predicts that, “by the end of 2023, 40% of organizations will have applied anywhere operations to deliver optimized and blended virtual and physical customer and employee experiences.”
They also predict that organizations that focus and deliver on this total experience will outperform competitors across key satisfaction metrics over the next three years: “These intersected experiences are key moments for businesses looking to achieve differentiation via capitalizing on new experiential disruptors.”
Assess your landscape. Look to the future. Lean in to the trends. Be a disruptive innovator. Let us know how we can help.
Lean in to the trends.
Similarities across unified communications and contact center trends—and employee experience (EX) and customer experience (CX)—are clear above. In its Top Strategic Technology Trends for 2021, Gartner predicts that, “by the end of 2023, 40% of organizations will have applied anywhere operations to deliver optimized and blended virtual and physical customer and employee experiences.”
They also predict that organizations that focus and deliver on this total experience will outperform competitors across key satisfaction metrics over the next three years: “These intersected experiences are key moments for businesses looking to achieve differentiation via capitalizing on new experiential disruptors.”
Assess your landscape. Look to the future. Lean in to the trends. Be a disruptive innovator. Let us know how we can help.
“Our research finds significant ROI, on the order of double digits in many cases, across the spectrum of benefits in offering workers a more integrated communications experience. The key is in ensuring that as many communications channels are integrated as native, first-class citizens in a primary hub or in existing communications/ meeting solutions.”
Dion Hinchcliffe
VP and Principal Analyst, Constellation Research
“Our research finds significant ROI, on the order of double digits in many cases, across the spectrum of benefits in offering workers a more integrated communications experience. The key is in ensuring that as many communications channels are integrated as native, first-class citizens in a primary hub or in existing communications/ meeting solutions.”
Dion Hinchcliffe
VP and Principal Analyst, Constellation Research
“Our research finds significant ROI, on the order of double digits in many cases, across the spectrum of benefits in offering workers a more integrated communications experience. The key is in ensuring that as many communications channels are integrated as native, first-class citizens in a primary hub or in existing communications/ meeting solutions.”
Dion Hinchcliffe
VP and Principal Analyst, Constellation Research
“Our research finds significant ROI, on the order of double digits in many cases, across the spectrum of benefits in offering workers a more integrated communications experience. The key is in ensuring that as many communications channels are integrated as native, first-class citizens in a primary hub or in existing communications/ meeting solutions.”
Dion Hinchcliffe
VP and Principal Analyst, Constellation Research
Chapter Five Review
While existing technology trends are accelerating (think analytics and AI), others are emerging and converging. Read and listen to the insights and advice of analysts and technology subject matter experts provided in this chapter, and then assess your current technology and the competitive landscape.
Helpful Resources
eBook: Unified Communications Trends to Watch in 2021
Webinar: Unified Communications Trends to Watch in 2021
eBook: Contact Center Trends to Watch in 2021
Webinar: Customer Experience Trends to Watch in 2021
Learn more about 8x8’s All-in-One Communications Platform
Request more information on 8x8 or a demo
Report: Gartner Magic Quadrant for Unified Communications as a Service, Worldwide
Chapter Five Review
While existing technology trends are accelerating (think analytics and AI), others are emerging and converging. Read and listen to the insights and advice of analysts and technology subject matter experts provided in this chapter, and then assess your current technology and the competitive landscape.
Helpful Resources
eBook: Unified Communications Trends to Watch in 2021
Webinar: Unified Communications Trends to Watch in 2021
eBook: Contact Center Trends to Watch in 2021
Webinar: Customer Experience Trends to Watch in 2021
Learn more about 8x8’s All-in-One Communications Platform
Request more information on 8x8 or a demo
Report: Gartner Magic Quadrant for Unified Communications as a Service, Worldwide
Chapter Five Review
While existing technology trends are accelerating (think analytics and AI), others are emerging and converging. Read and listen to the insights and advice of analysts and technology subject matter experts provided in this chapter, and then assess your current technology and the competitive landscape.
Helpful Resources
eBook: Unified Communications Trends to Watch in 2021
Webinar: Unified Communications Trends to Watch in 2021
eBook: Contact Center Trends to Watch in 2021
Webinar: Customer Experience Trends to Watch in 2021
Learn more about 8x8’s All-in-One Communications Platform
Request more information on 8x8 or a demo
Report: Gartner Magic Quadrant for Unified Communications as a Service, Worldwide
Chapter Five Review
While existing technology trends are accelerating (think analytics and AI), others are emerging and converging. Read and listen to the insights and advice of analysts and technology subject matter experts provided in this chapter, and then assess your current technology and the competitive landscape.
Helpful Resources
eBook: Unified Communications Trends to Watch in 2021
Webinar: Unified Communications Trends to Watch in 2021
eBook: Contact Center Trends to Watch in 2021
Webinar: Customer Experience Trends to Watch in 2021
Learn more about 8x8’s All-in-One Communications Platform
Request more information on 8x8 or a demo
Report: Gartner Magic Quadrant for Unified Communications as a Service, Worldwide
Chapter Six Preview
Digital disruption is real. Digital transformation can’t wait. Your speed to the cloud, and with your cloud technology, is key. Read this chapter for guidance on how to evaluate the professional services you may need to accelerate deployment, take advantage of expertise and integrations, and maintain your solution.
Chapter Six Preview
Digital disruption is real. Digital transformation can’t wait. Your speed to the cloud, and with your cloud technology, is key. Read this chapter for guidance on how to evaluate the professional services you may need to accelerate deployment, take advantage of expertise and integrations, and maintain your solution.
Chapter Six Preview
Digital disruption is real. Digital transformation can’t wait. Your speed to the cloud, and with your cloud technology, is key. Read this chapter for guidance on how to evaluate the professional services you may need to accelerate deployment, take advantage of expertise and integrations, and maintain your solution.
Chapter Six Preview
Digital disruption is real. Digital transformation can’t wait. Your speed to the cloud, and with your cloud technology, is key. Read this chapter for guidance on how to evaluate the professional services you may need to accelerate deployment, take advantage of expertise and integrations, and maintain your solution.
8x8 is trusted by over one million users worldwide.
8x8 is trusted by over one million users worldwide.
8x8 is trusted by over one million users worldwide.
8x8 is trusted by over one million users worldwide.
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