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Go from zero to running in the cloud.

Communication is essential for customer experience and employee productivity. Getting it right means having the right combination of technology and technique. It’s time to look to the experts: IT professional services can help deploy your cloud communications solution fast, and get it done right the first time.

Professional services aren’t the only advice/consulting you need to optimize the performance of your cloud communications. Anecdotally, we know lots of organizations fail to consider how their own networking environment can impact communications performance. This is especially true as edge networking, Wi-Fi 6 and 5G technologies begin to proliferate. We covered this topic in our latest unified communications trends report. Additionally, one of our top partners offers his advice to make sure your networking capabilities do not hold you back.

Read on to learn how to augment your IT team’s capabilities and connect your business faster, better.

Go from zero to running in the cloud.

Communication is essential for customer experience and employee productivity. Getting it right means having the right combination of technology and technique. It’s time to look to the experts: IT professional services can help deploy your cloud communications solution fast, and get it done right the first time.

Professional services aren’t the only advice/consulting you need to optimize the performance of your cloud communications. Anecdotally, we know lots of organizations fail to consider how their own networking environment can impact communications performance. This is especially true as edge networking, Wi-Fi 6 and 5G technologies begin to proliferate. We covered this topic in our latest unified communications trends report. Additionally, one of our top partners offers his advice to make sure your networking capabilities do not hold you back.

Read on to learn how to augment your IT team’s capabilities and connect your business faster, better.

Go from zero to running in the cloud.

Communication is essential for customer experience and employee productivity. Getting it right means having the right combination of technology and technique. It’s time to look to the experts: IT professional services can help deploy your cloud communications solution fast, and get it done right the first time.

Professional services aren’t the only advice/consulting you need to optimize the performance of your cloud communications. Anecdotally, we know lots of organizations fail to consider how their own networking environment can impact communications performance. This is especially true as edge networking, Wi-Fi 6 and 5G technologies begin to proliferate. We covered this topic in our latest unified communications trends report. Additionally, one of our top partners offers his advice to make sure your networking capabilities do not hold you back.

Read on to learn how to augment your IT team’s capabilities and connect your business faster, better.

Go from zero to running in the cloud.

Communication is essential for customer experience and employee productivity. Getting it right means having the right combination of technology and technique. It’s time to look to the experts: IT professional services can help deploy your cloud communications solution fast, and get it done right the first time.

Professional services aren’t the only advice/consulting you need to optimize the performance of your cloud communications. Anecdotally, we know lots of organizations fail to consider how their own networking environment can impact communications performance. This is especially true as edge networking, Wi-Fi 6 and 5G technologies begin to proliferate. We covered this topic in our latest unified communications trends report. Additionally, one of our top partners offers his advice to make sure your networking capabilities do not hold you back.

Read on to learn how to augment your IT team’s capabilities and connect your business faster, better.

Specialists vs. generalists.

In an all-too-familiar movie scenario, an unsuspecting jumbo-jet passenger—who may have flown a two-seater prop plane years ago—is tossed into the cockpit and must safely land a plane full of panicked, screaming passengers. While one of the engines is on fire.

For many IT leaders, this Hollywood situation feels all-too real, having been burdened with the sudden responsibility of migrating business and contact center communications to the cloud. In-house IT expertise is typically broad, not deep, and for good reason: many IT functions, like security and governance, are too important to trust in the hands of generalists. And IT leaders are learning overnight that communications and collaboration technology falls into this same category.

Specialists vs. generalists.

In an all-too-familiar movie scenario, an unsuspecting jumbo-jet passenger—who may have flown a two-seater prop plane years ago—is tossed into the cockpit and must safely land a plane full of panicked, screaming passengers. While one of the engines is on fire.

For many IT leaders, this Hollywood situation feels all-too real, having been burdened with the sudden responsibility of migrating business and contact center communications to the cloud. In-house IT expertise is typically broad, not deep, and for good reason: many IT functions, like security and governance, are too important to trust in the hands of generalists. And IT leaders are learning overnight that communications and collaboration technology falls into this same category.

Specialists vs. generalists.

In an all-too-familiar movie scenario, an unsuspecting jumbo-jet passenger—who may have flown a two-seater prop plane years ago—is tossed into the cockpit and must safely land a plane full of panicked, screaming passengers. While one of the engines is on fire.

For many IT leaders, this Hollywood situation feels all-too real, having been burdened with the sudden responsibility of migrating business and contact center communications to the cloud. In-house IT expertise is typically broad, not deep, and for good reason: many IT functions, like security and governance, are too important to trust in the hands of generalists. And IT leaders are learning overnight that communications and collaboration technology falls into this same category.

Specialists vs. generalists.

In an all-too-familiar movie scenario, an unsuspecting jumbo-jet passenger—who may have flown a two-seater prop plane years ago—is tossed into the cockpit and must safely land a plane full of panicked, screaming passengers. While one of the engines is on fire.

For many IT leaders, this Hollywood situation feels all-too real, having been burdened with the sudden responsibility of migrating business and contact center communications to the cloud. In-house IT expertise is typically broad, not deep, and for good reason: many IT functions, like security and governance, are too important to trust in the hands of generalists. And IT leaders are learning overnight that communications and collaboration technology falls into this same category.

There’s no doubt that 8x8 is the easiest I’ve seen for installation and set up for a cloud phone system that works with Teams. They showed me how to use the admin portal to add Teams users, configure the system easily myself, and show my colleagues how it’s done.

Grant Hulley

Managing Director, Ghost Enterprises

Read the case study

There’s no doubt that 8x8 is the easiest I’ve seen for installation and set up for a cloud phone system that works with Teams. They showed me how to use the admin portal to add Teams users, configure the system easily myself, and show my colleagues how it’s done.

Grant Hulley

Managing Director, Ghost Enterprises

Read the case study

There’s no doubt that 8x8 is the easiest I’ve seen for installation and set up for a cloud phone system that works with Teams. They showed me how to use the admin portal to add Teams users, configure the system easily myself, and show my colleagues how it’s done.

Grant Hulley

Managing Director, Ghost Enterprises

Read the case study

There’s no doubt that 8x8 is the easiest I’ve seen for installation and set up for a cloud phone system that works with Teams. They showed me how to use the admin portal to add Teams users, configure the system easily myself, and show my colleagues how it’s done.

Grant Hulley

Managing Director, Ghost Enterprises

Read the case study

YouTube DIY videos and out-of-date PDFs are no safe way to land in the cloud. Your company’s business and contact center communications are far too important to risk on maybe getting it right. After all, will your customers patiently wait while you work out the bugs? Are your competitors already in the cloud, waiting to take that business from you?

Evaluate your IT staff’s capabilities. Are you confident they can plan, execute, and optimize a cloud communications migration without business disruption, all while keeping up with day-to-day responsibilities? If you are unsure whether you and your team can do it on your own, it’s time to have a discussion with your prospective cloud communications provider.

YouTube DIY videos and out-of-date PDFs are no safe way to land in the cloud. Your company’s business and contact center communications are far too important to risk on maybe getting it right. After all, will your customers patiently wait while you work out the bugs? Are your competitors already in the cloud, waiting to take that business from you?

Evaluate your IT staff’s capabilities. Are you confident they can plan, execute, and optimize a cloud communications migration without business disruption, all while keeping up with day-to-day responsibilities? If you are unsure whether you and your team can do it on your own, it’s time to have a discussion with your prospective cloud communications provider.

YouTube DIY videos and out-of-date PDFs are no safe way to land in the cloud. Your company’s business and contact center communications are far too important to risk on maybe getting it right. After all, will your customers patiently wait while you work out the bugs? Are your competitors already in the cloud, waiting to take that business from you?

Evaluate your IT staff’s capabilities. Are you confident they can plan, execute, and optimize a cloud communications migration without business disruption, all while keeping up with day-to-day responsibilities? If you are unsure whether you and your team can do it on your own, it’s time to have a discussion with your prospective cloud communications provider.

YouTube DIY videos and out-of-date PDFs are no safe way to land in the cloud. Your company’s business and contact center communications are far too important to risk on maybe getting it right. After all, will your customers patiently wait while you work out the bugs? Are your competitors already in the cloud, waiting to take that business from you?

Evaluate your IT staff’s capabilities. Are you confident they can plan, execute, and optimize a cloud communications migration without business disruption, all while keeping up with day-to-day responsibilities? If you are unsure whether you and your team can do it on your own, it’s time to have a discussion with your prospective cloud communications provider.

75% of businesses surveyed by Frost & Sullivan say migration represents a top hindrance to cloud.

Cloud Migration Services and Software - Which Approach Best Fits Your Enterprise Needs?

75% of businesses surveyed by Frost & Sullivan say migration represents a top hindrance to cloud.

Cloud Migration Services and Software - Which Approach Best Fits Your Enterprise Needs?

75% of businesses surveyed by Frost & Sullivan say migration represents a top hindrance to cloud.

Cloud Migration Services and Software - Which Approach Best Fits Your Enterprise Needs?

75% of businesses surveyed by Frost & Sullivan say migration represents a top hindrance to cloud.

Cloud Migration Services and Software - Which Approach Best Fits Your Enterprise Needs?

Risky business.

Would you take a chance with your infrastructure or security? Why gamble on your company’s entire inbound and outbound communications? DIY is great when you have plenty of time. But we’re past the early bread-baking, urban gardening days of lockdown. As businesses transition to long-term adaptation, being late to the game means not staying in business.

We asked our Central Region Director of Professional Services, Brian Myers, why people use 8x8’s rapid deployment services. “The main reason clients want professional services is because they want their solution done right the first time. The risk of do-overs is too great, because you could lose ground to competitors or diminish your customer satisfaction rating.” Kind of simple, when you think of it that way.

Risky business.

Would you take a chance with your infrastructure or security? Why gamble on your company’s entire inbound and outbound communications? DIY is great when you have plenty of time. But we’re past the early bread-baking, urban gardening days of lockdown. As businesses transition to long-term adaptation, being late to the game means not staying in business.

We asked our Central Region Director of Professional Services, Brian Myers, why people use 8x8’s rapid deployment services. “The main reason clients want professional services is because they want their solution done right the first time. The risk of do-overs is too great, because you could lose ground to competitors or diminish your customer satisfaction rating.” Kind of simple, when you think of it that way.

Risky business.

Would you take a chance with your infrastructure or security? Why gamble on your company’s entire inbound and outbound communications? DIY is great when you have plenty of time. But we’re past the early bread-baking, urban gardening days of lockdown. As businesses transition to long-term adaptation, being late to the game means not staying in business.

We asked our Central Region Director of Professional Services, Brian Myers, why people use 8x8’s rapid deployment services. “The main reason clients want professional services is because they want their solution done right the first time. The risk of do-overs is too great, because you could lose ground to competitors or diminish your customer satisfaction rating.” Kind of simple, when you think of it that way.

Risky business.

Would you take a chance with your infrastructure or security? Why gamble on your company’s entire inbound and outbound communications? DIY is great when you have plenty of time. But we’re past the early bread-baking, urban gardening days of lockdown. As businesses transition to long-term adaptation, being late to the game means not staying in business.

We asked our Central Region Director of Professional Services, Brian Myers, why people use 8x8’s rapid deployment services. “The main reason clients want professional services is because they want their solution done right the first time. The risk of do-overs is too great, because you could lose ground to competitors or diminish your customer satisfaction rating.” Kind of simple, when you think of it that way.

Peace of mind.

What keeps you up at night? Is it the burden of keeping your whole organization running? Is it digital transformation and staying ahead of your competitors? Is it being profitable? If you could confidently, cost-effectively hand off some of that burden, would you do it? Bringing in the experts is not a sign of weakness. In fact, partnering with specialists will make your business stronger—ensuring the job is done right, on time and on budget—and let you focus on leading. More restful sleep probably won’t hurt, either.

Peace of mind.

What keeps you up at night? Is it the burden of keeping your whole organization running? Is it digital transformation and staying ahead of your competitors? Is it being profitable? If you could confidently, cost-effectively hand off some of that burden, would you do it? Bringing in the experts is not a sign of weakness. In fact, partnering with specialists will make your business stronger—ensuring the job is done right, on time and on budget—and let you focus on leading. More restful sleep probably won’t hurt, either.

Peace of mind.

What keeps you up at night? Is it the burden of keeping your whole organization running? Is it digital transformation and staying ahead of your competitors? Is it being profitable? If you could confidently, cost-effectively hand off some of that burden, would you do it? Bringing in the experts is not a sign of weakness. In fact, partnering with specialists will make your business stronger—ensuring the job is done right, on time and on budget—and let you focus on leading. More restful sleep probably won’t hurt, either.

Peace of mind.

What keeps you up at night? Is it the burden of keeping your whole organization running? Is it digital transformation and staying ahead of your competitors? Is it being profitable? If you could confidently, cost-effectively hand off some of that burden, would you do it? Bringing in the experts is not a sign of weakness. In fact, partnering with specialists will make your business stronger—ensuring the job is done right, on time and on budget—and let you focus on leading. More restful sleep probably won’t hurt, either.

30% is the average savings that organizations realize when switching from on-premises communications to cloud communications.

Source: Savings calculated by looking at 3 years of total cost of ownership. Assumes savings from consolidating multiple services: phone, video, fax and SMS to a single vendor.

30% is the average savings that organizations realize when switching from on-premises communications to cloud communications.

Source: Savings calculated by looking at 3 years of total cost of ownership. Assumes savings from consolidating multiple services: phone, video, fax and SMS to a single vendor.

30% is the average savings that organizations realize when switching from on-premises communications to cloud communications.

Source: Savings calculated by looking at 3 years of total cost of ownership. Assumes savings from consolidating multiple services: phone, video, fax and SMS to a single vendor.

30% is the average savings that organizations realize when switching from on-premises communications to cloud communications.

Source: Savings calculated by looking at 3 years of total cost of ownership. Assumes savings from consolidating multiple services: phone, video, fax and SMS to a single vendor.

Coming out on top.

Deploying cloud communications and contact centers is not about cookie-cutter solutions that promise a low price but sacrifice long-term value. These business-critical applications require a migration methodology with a personalized approach—one that won’t interrupt your business or your customer engagement. Getting it right means building a system that rapidly addresses what you need today, and then building a platform that can adapt to whatever the future might bring.

Coming out on top.

Deploying cloud communications and contact centers is not about cookie-cutter solutions that promise a low price but sacrifice long-term value. These business-critical applications require a migration methodology with a personalized approach—one that won’t interrupt your business or your customer engagement. Getting it right means building a system that rapidly addresses what you need today, and then building a platform that can adapt to whatever the future might bring.

Coming out on top.

Deploying cloud communications and contact centers is not about cookie-cutter solutions that promise a low price but sacrifice long-term value. These business-critical applications require a migration methodology with a personalized approach—one that won’t interrupt your business or your customer engagement. Getting it right means building a system that rapidly addresses what you need today, and then building a platform that can adapt to whatever the future might bring.

Coming out on top.

Deploying cloud communications and contact centers is not about cookie-cutter solutions that promise a low price but sacrifice long-term value. These business-critical applications require a migration methodology with a personalized approach—one that won’t interrupt your business or your customer engagement. Getting it right means building a system that rapidly addresses what you need today, and then building a platform that can adapt to whatever the future might bring.

“The level of expertise the 8x8 team has been able to offer has meant that we’ve been able to put the right solutions in place that best empower both our agents and citizens alike. Having everything in one place and the analytics to know what is working and what isn’t, means we can provide critical services effectively and seamlessly.”

Alison Hughes

Assistant Director ICT of Liverpool City [UK] Council

Read the press release

“The level of expertise the 8x8 team has been able to offer has meant that we’ve been able to put the right solutions in place that best empower both our agents and citizens alike. Having everything in one place and the analytics to know what is working and what isn’t, means we can provide critical services effectively and seamlessly.”

Alison Hughes

Assistant Director ICT of Liverpool City [UK] Council

Read the press release

“The level of expertise the 8x8 team has been able to offer has meant that we’ve been able to put the right solutions in place that best empower both our agents and citizens alike. Having everything in one place and the analytics to know what is working and what isn’t, means we can provide critical services effectively and seamlessly.”

Alison Hughes

Assistant Director ICT of Liverpool City [UK] Council

Read the press release

“The level of expertise the 8x8 team has been able to offer has meant that we’ve been able to put the right solutions in place that best empower both our agents and citizens alike. Having everything in one place and the analytics to know what is working and what isn’t, means we can provide critical services effectively and seamlessly.”

Alison Hughes

Assistant Director ICT of Liverpool City [UK] Council

Read the press release

Top Tips/Questions:

How fast do you need your cloud communications or contact center up and running? Does your internal IT team fully understand how to map call flows from your legacy system to a new cloud-based solution?
Before you sign a contract, make sure you understand what is required to deploy your cloud solution and whether you need extra support to get it done correctly and fast.
Not every scenario requires a full set of managed services. Learn about different services tiers and options to match what your needs are.
Educate and be honest with your c-suite. Paying up front for expert installation could save time, money and a lot hassle down the road.
How valuable is the peace of mind of having trusted experts installing and setting up your solution?
Make sure your networking, securing and other IT infrastructure requirements are met when designing your unified communications/contact center solution.

Top Tips/Questions:

How fast do you need your cloud communications or contact center up and running? Does your internal IT team fully understand how to map call flows from your legacy system to a new cloud-based solution?
Before you sign a contract, make sure you understand what is required to deploy your cloud solution and whether you need extra support to get it done correctly and fast.
Not every scenario requires a full set of managed services. Learn about different services tiers and options to match what your needs are.
Educate and be honest with your c-suite. Paying up front for expert installation could save time, money and a lot hassle down the road.
How valuable is the peace of mind of having trusted experts installing and setting up your solution?
Make sure your networking, securing and other IT infrastructure requirements are met when designing your unified communications/contact center solution.

Top Tips/Questions:

How fast do you need your cloud communications or contact center up and running? Does your internal IT team fully understand how to map call flows from your legacy system to a new cloud-based solution?
Before you sign a contract, make sure you understand what is required to deploy your cloud solution and whether you need extra support to get it done correctly and fast.
Not every scenario requires a full set of managed services. Learn about different services tiers and options to match what your needs are.
Educate and be honest with your c-suite. Paying up front for expert installation could save time, money and a lot hassle down the road.
How valuable is the peace of mind of having trusted experts installing and setting up your solution?
Make sure your networking, securing and other IT infrastructure requirements are met when designing your unified communications/contact center solution.

Top Tips/Questions:

How fast do you need your cloud communications or contact center up and running? Does your internal IT team fully understand how to map call flows from your legacy system to a new cloud-based solution?
Before you sign a contract, make sure you understand what is required to deploy your cloud solution and whether you need extra support to get it done correctly and fast.
Not every scenario requires a full set of managed services. Learn about different services tiers and options to match what your needs are.
Educate and be honest with your c-suite. Paying up front for expert installation could save time, money and a lot hassle down the road.
How valuable is the peace of mind of having trusted experts installing and setting up your solution?
Make sure your networking, securing and other IT infrastructure requirements are met when designing your unified communications/contact center solution.

Chapter Six Review

IT staffing challenges, competitive and economic pressures, and business resilience are some of the reasons that are making organizations take a new look at professional services for SaaS solutions. Speedy deployments and performance SLAs contribute to ROI. Don’t forget about advice you can get, by working with your trusted IT advisors, around topics such as networking and security. These contribute to great customer experiences too.

Helpful Resources

Data Sheet: 8x8 Professional Services Overview for Business Phone Systems

Data Sheet: 8x8 Professional Services Overview for Contact Center

Learn more about 8x8 Professional Services

Learn more about 8x8 Support and Customer Service

See 8x8 Training and Courses

Blog: What to Consider When Evaluating Professional Services for UCaaS and CCaaS Solutions

Chapter Six Review

IT staffing challenges, competitive and economic pressures, and business resilience are some of the reasons that are making organizations take a new look at professional services for SaaS solutions. Speedy deployments and performance SLAs contribute to ROI. Don’t forget about advice you can get, by working with your trusted IT advisors, around topics such as networking and security. These contribute to great customer experiences too.

Helpful Resources

Data Sheet: 8x8 Professional Services Overview for Business Phone Systems

Data Sheet: 8x8 Professional Services Overview for Contact Center

Learn more about 8x8 Professional Services

Learn more about 8x8 Support and Customer Service

See 8x8 Training and Courses

Blog: What to Consider When Evaluating Professional Services for UCaaS and CCaaS Solutions

Chapter Six Review

IT staffing challenges, competitive and economic pressures, and business resilience are some of the reasons that are making organizations take a new look at professional services for SaaS solutions. Speedy deployments and performance SLAs contribute to ROI. Don’t forget about advice you can get, by working with your trusted IT advisors, around topics such as networking and security. These contribute to great customer experiences too.

Helpful Resources

Data Sheet: 8x8 Professional Services Overview for Business Phone Systems

Data Sheet: 8x8 Professional Services Overview for Contact Center

Learn more about 8x8 Professional Services

Learn more about 8x8 Support and Customer Service

See 8x8 Training and Courses

Blog: What to Consider When Evaluating Professional Services for UCaaS and CCaaS Solutions

Chapter Six Review

IT staffing challenges, competitive and economic pressures, and business resilience are some of the reasons that are making organizations take a new look at professional services for SaaS solutions. Speedy deployments and performance SLAs contribute to ROI. Don’t forget about advice you can get, by working with your trusted IT advisors, around topics such as networking and security. These contribute to great customer experiences too.