At a glance

  • 8x8 Supervisor Workspace provides a customizable experience for contact center supervisors
  • 8x8 Analytics for Contact Center Release 2.9 helps data-driven decision making
  • 8x8 Contact Center email integrated with Microsoft Dynamics 365
  • 8x8 pure cloud PSTN solution reaches 59 countries, including South Korea
  • Storage policy user interface in 8x8 Admin Console
  • 8x8 Work calling and messaging enhancements
  • Automated data center region detection with 8x8 Connect

The heat of summer brings not only warm, sunny days but also exciting developments here at 8x8. As we gear up for the season, we're thrilled to announce our summer update, with enhancements tailor-made for contact center leaders and new functionality suited for all customer-obsessed organizations.

Let's dive into the pool of details. Our summer update brings improvements to Supervisor Workspace, enhanced analytics tools, improved agent performance tracking, and streamlined customer journey mapping, all aimed at equipping you for success.

8x8 Supervisor Workspace

We recognized the importance of a clutter-free and efficient workspace for every contact center leader, and in the spring, we introduced a dedicated workspace tailored to meet your unique needs – Supervisor Workspace. Supervisor Workspace acts as a central hub, seamlessly integrating with various contact center systems. This unified interface not only saves you valuable time but also ensures that you stay on top of every critical aspect of your contact center operations.

Our summer update sees expanded capabilities and improvements. From monitoring real-time performance metrics to accessing historical data, everything you need is just a click away. Say goodbye to juggling between multiple platforms and streamline your workflow with the essential tools and information at your fingertips.

8x8 Analytics for Contact Center 2.9

In the fast-paced world of contact centers, data is king. Our summer update takes your data-driven decision-making process to new heights by upgrading our analytics tools. We understand that extracting meaningful insights from vast amounts of data can be overwhelming. That's why we've fine-tuned our analytics suite to provide you with more comprehensive and easily digestible reports.

We’ve expanded your reach in the Detailed Report/Interactions page with the option to include ongoing interactions for real-time visibility, new metrics, filters, and search functionality for more detailed granularity, as well as the ability to download reports for more flexibility when it comes to processing data. There are new metrics in the Agent Performance real-time widget, providing more visibility into agent performance. Customer Experience Analytics has been improved through the addition of transferred digital interactions providing a more complete customer journey. And finally, we’ve kitted out your agent with access to Analytics for Contact Center, giving them more visibility into their own performance.

In addition to these enhancements for contact center leaders, 8x8 has added functionality across the platform with features and updates for end-users, administrators, and organizations that span the globe.

8x8 Contact Center email for Microsoft Dynamics 365

The 8x8 Contact Center email functionality is now available within the Microsoft Dynamics 365 environment with screen pop and automatic interaction logs provided to improve agent productivity and meet customer expectations for omnichannel experiences.

Learn more

PSTN replacement services in 59 countries

8x8’s Global ReachTM will be extended to 59 countries, including the addition of South Korea in the next few weeks.

Explore 8x8’s global coverage and service availability

8x8 Admin Console Storage Policy

The Storage Policy UI has been updated to simplify the user experience to make it easier to locate, understand, and manage all storage policies including individual and bulk editing.

Learn more

8x8 Work calling and messaging enhancements

Calling and messaging enhancements including an enhanced calling experience, new dedicated avatars for ring groups and call queues, auto attendants, group messaging improvements, and much more.

Learn more

8x8 Connect automated data center region detection

8x8 Connect automatically determines the best data center location to process and store data with a lower latency.

Learn More

Here's to a sizzling summer of success! To learn more about our Summer 2023 update, check out the details on our website.