Remote working and the flexibility to work from anywhere is here to stay, and businesses have seen their benefits to staff productivity and wellbeing. But remote working isn’t all sunshine, rainbows, and working at home in comfortable trousers. It’s created a world with greater demands for improved communication methods, and for more roles across organizations to feel included in this change.

Standard admin portals weren’t able to keep up

Ironically, as organizations adopted cloud communication systems as part of their digital transformation journey, many IT and system administrators who support and maintain these systems have been left behind, unable to have the flexibility to work from any device and any location.

These admin teams are focused on the inner workings of organizational cloud infrastructure, and they uphold data security and privacy across the remote workforce. But the biggest issues that remote IT teams are currently struggling with, according to Remotely, are ensuring that their tools are as good or better than those they had on-site, and gaining the ability to collaborate more effectively with their remote teams.

Here are a few ways you can proactively empower your admin teams to work remotely

1. Keep admins connected and informed

Your administrators can often be pulled in different directions when supporting employee demands and handling disruptions—it’s a lot to deal with. So, when they’re called out to assist, they shouldn’t need to worry about what they might miss out on or be unable to manage while they’re away from their desk. They need tools to keep them informed of outages or failures, and tools to keep them connected to their team, so it remains responsive.

2. Help them to act fast

A lot of the issues that system admins face can often be resolved by a quick change to a setup or process. Some of this “grunt” work is being removed with the introduction of employee self-service and automation into businesses. The more demanding issues they deal with, however, are often time-critical. Therefore, admins require visibility and access to this information anywhere and at all times, allowing them to act fast and reduce any productivity loss and costly downtime. To further enhance their capabilities, many businesses are turning to outsourced IT support in Buffalo, where companies like SynchroNet provide the tools and expertise that empower admins to maintain seamless operations while addressing critical issues in real-time.

3. Simplicity is key

While many organizations scrambled during the pandemic to quickly put together communication workarounds, they are now putting more formal and resilient cloud strategies in place to simplify the way employees and customers communicate.

Streamlining apps and systems is one of the main priorities for IT leaders with strong digital transformation goals, so they are seeking out solutions that can provide effective communications tools to improve productivity and boost overall operational efficiency.

Administrators require a simplified mobile experience that gives them visibility into the system and allows them to instantly react when necessary while on the go.

4. Enable Secure Connections

One great way to help your admin teams work smoothly from anywhere is by setting them up with a Remote Access VPN. This lets them securely connect to your company’s network, no matter where they are, so they can access everything they need without worrying about security risks.

Delivering agile administrative capabilities through a mobile admin experience

For IT and system administrators who feel they’ve been left out of the shift to remote or hybrid work, it’s fair to say that with the right tools, working from anywhere is a possibility—and it couldn’t be easier. 8x8 Work allows them to do just that with the 8x8 Mobile Admin console.

Not only are administrators able to chat with their teams, make calls, and meet from any device—more specifically, they can gain access to their 8x8 Admin Console’s key functions on it. The console gives them an intuitive interface that they can use to uphold system integrity, service responsiveness, and operational efficiency while remote or on the go. Admins can receive time-critical alerts and take action instantly, while also monitoring real-time system usage and proactively resolving any issues, all from their iOS or Android devices.

This is just another example of how 8x8 understands its users and their work preferences, and then creates personalized, composable virtual workspace experiences tailored to what they need.

Learn more about what to look for in a cloud-based unified communications solution with 8x8's UCaaS Buyer's Guide.