Who would have thought ten or even five years ago that in 2022 contact centers would be talked about as “The Next Big Thing.” But here we are, with industry analyst Donna Fluss noting in CRM Magazine that “the contact center technology market is primed for a renaissance.”

That renaissance can’t come soon enough as new customer experience and customer service channels such as the metaverse quickly take shape. The potential for customer service in the metaverse, as well as tapping into the next generation of customers, is incredible, according to articles that include this one in ICMI.

The metaverse, the gig economy and events such as the Great Resignation, Great Reprioritization, and whatever “great” comes next have spurred this curation of five contact center predictions spanning from 2025 to 2030. To read about these and others, check out Contact Center Predictions for 2023 and Beyond.

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