Regal’s Journey Builder and Sales Dialer solutions help build data-driven, omnichannel, outbound customer experiences that maximize lifetime value.

The shift from on-premises systems to cloud-based communications solutions is accelerating across every industry. Much of this is driven by business needs for flexibility, scalability, and efficiency in an increasingly digital-first marketplace. However, many solutions are missing the specialized tools needed to engage new and existing customers in business-critical conversations.

As customer expectations continue to rise, organizations want comprehensive solutions that seamlessly integrate communication channels and provide actionable insights to optimize engagement strategies, particularly in proactive outreach.

That’s where Regal comes in as a technology partner. Regal enables contact centers to move from a cost center to driving revenue growth through enhanced proactive outbound customer engagement.

A personal touch in an increasingly digital world

Regal was founded to help bring a personal touch to an increasingly digital world. Over 50% of potential customers are missed by legacy outbound dialing strategies. Regal’s Journey Builder and Sales Dialer leverage the explosion of real-time customer interactions with your brand to build data-driven, omnichannel, outbound customer experiences that maximize lifetime value.

What does this mean for contact centers?

This means no more time spent day after day physically dialing lists of individual customers. Organizations can now easily use a unified customer profile to reach the right customer at the right time with the right message via phone and SMS. Regal Co-Founder and CTO Rebecca Greene notes, "By combining Regal's sophisticated journey-building capabilities with 8x8's comprehensive contact center and unified communications platform, we're empowering more businesses to seamlessly orchestrate personalized outbound interactions across channels.

“This opens the door for 8x8 customers to take advantage of Regal’s cutting edge customer engagement tools to leverage untapped customer data and better reach customers with products and services before their competitors do."

Use case: How an insurtech company increased customer engagement by 36%

One of the standout successes of using Regal’s solutions comes from a rapidly growing insurtech company. This business sought to enhance their outbound phone sales strategy to better connect with potential customers and drive higher conversion rates.

By integrating Regal’s branded caller ID and journey builder, this customer saw remarkable results:

  • 36% increase in engaged customers. Calls lasting 60 seconds or longer increased, indicating both more, and more meaningful conversations.
  • 8% increase in conversion rate. In addition to more engaged customers, the number that purchased insurance policies rose.

These improvements stemmed from Regal's Journey Builder and Sales Dialer, which drove timely outbound calls. Additionally, Regal's branded caller ID enhanced credibility and recognition, reminding customers of their pending insurance inquiries and instilling trust in the call's legitimacy.

"In joining forces with 8x8, we're not just offering a solution. We're delivering a promise of enhanced customer engagement, operational efficiency, and growth," Greene notes. "Together, we're reshaping the landscape of outbound communications services, providing businesses with the tools they need to thrive in today's competitive market."

Optimize proactive outbound customer engagement with Regal and 8x8

As businesses navigate the complexities of modern customer engagement, partnerships like the one between Regal and 8x8 are instrumental in driving innovation, adding value, and delivering new or increased revenue.

"We're committed to empowering businesses with the tools they need to succeed," says Greene. "With Regal and 8x8, the future and yield of proactive outbound customer engagement is brighter than ever."

Explore how Regal and 8x8 can transform your communications strategy today 8x8.com/ecosystem/regal.