Occam’s Razor: Sharpening the Direct Routing Experience

Mayur Pitamber

March 15, 2021

Occam’s Razor is a problem-solving principle arguing that simplicity is better than complexity. Named after 14th-century logician and theologian William of Ockham, this theory has been used for decades across industries, and 8x8’s super bright developers swear by it.

As they set out to build 8x8 Voice for Microsoft Teams, 8x8’s direct routing solution, our developers stayed laser-focused on a simple solution. They ensured complex Powershell scripts and complicated SBC configurations were tucked away so that overstretched IT admins could enable Microsoft Teams calling in three easy steps without elaborate scripts or intricate setups. In less than 12 weeks, they built the best direct routing solution that’s simple, intuitive, easy to use, and beautifully complements Microsoft Teams.

Every release of 8x8 Voice for Microsoft Teams adds new functionality. It delivers exceptional Teams telephony experiences that keep users in Teams and drives deeper adoption of the powerful collaboration suite organization-wide.

That’s why we are so excited about the latest release of 8x8 Voice for Microsoft Teams, which gives knowledge workers, contact center agents, or supervisors using Teams even greater flexibility and access to their 8x8 account settings inside Teams. IT pros can add 8x8 Voice for Microsoft Teams to the Teams App bar directly from the Teams Admin Center.

Clicking the 8x8 icon in Teams allows users to easily access and change their 8x8 settings. IT-assigned permissions enable one-click user access to modify call forwarding rules, replace music-on-hold audio, adjust external caller IDs, and even log in or out of call queues as call volumes change throughout the day.

Screenshot: 8x8 Voice for Microsoft Teams

Empowering Teams users to change their 8x8 call management settings gives them greater control over their phone service but keeps them in Teams without needing to open a separate application. This self-service approach reduces the need for unnecessary IT intervention to resolve simple tasks and gives IT pros time back to spend on more critical projects.

The best thing about this new capability with 8x8 Voice for MS Teams is that it’s quick and easy. It gives Teams users everything they need to get the most out of Teams calling without barriers and the flexibility to tailor it to their needs.