What Is Business Communication In The Workplace?

If you've ever wondered what business communication is within an organization and whether you're doing it correctly, then the guide below will help you.

The goal of business communication is to share information within the organization to its benefit. This includes sharing information in multiple ways and the relaying of information or providing feedback on the information shared.

An organization can carry out business communications in three major ways:

  • Verbal, which is the relaying of information to another party via words. This can include using technology such as phone calls and online video meetings
  • Written, which uses written communication and means sending information to another party, whether digital or non-digital such as an older-fashioned letter or a more modern email.
  • In-Person, a form of verbal communication. This is the most effective way to communicate information and relay critical data to the appropriate party.

Types Of business communication

Today, the importance of business communication plays an imperative role in the success of any organization. Depending on the type of communication used, the tone and content may need to be adjusted.

Communication can be classified according to its structure, direction, method and response. Methods of communication can include personal contact with one another, telephone conversations, text messaging and the more traditional forms of writing.

Business communications can be divided into four types:

  1. Internal upward business communication takes place between a manager and a subordinate and ensures the flow of information upwards in an organizational structure
  2. Downward communication takes place from a superior to a subordinate. An example of this is when a manager gives a performance review of a direct report
  3. Internal lateral business communication happens among employees in the workplace when communication is on the same level of the business hierarchy
  4. External business communications are conversations outside of the office and involve interacting with external parties

Effective business communication

Confusion, misunderstanding, and dissatisfaction can result when a message is not effectively delivered. If things go wrong, significant financial losses can result.

There are five main elements of effective communication in business management. These are clarity, conciseness, propriety, credibility and engagement.

These are crucial to maintaining workflow and can save millions of dollars every year when implemented properly into an organization's communication strategy.

What is business communication technology

The key to a successful communication process is using the right tools and technology. There are many software solutions available that allow businesses to improve their internal and external communications. Finding the correct communication tools for the organization is open-ended. The choice will be dependent on the size of the team as well as the budget and goals.

Cloud-based collaboration tools that will transform your daily communication are becoming readily available. 8x8 offers cost-effective, easy-to-use solutions that are simple and user-friendly. A properly designed business communication process can minimize risk and frustration and other issues such as email overload, ambiguity and poor customer service.

Businesses must be able to share information effectively using different mediums to avoid confusion and misunderstanding. Find out how the All-In-One Communication tools can deliver seamless business communication and make your organization stand out from the rest.