David has more than 25 years experience in Telecommunications and Data from multiple perspectives including Senior technology leadership for Government and Financial Services as well as multiple roles in consulting, architecture, and deployment of communications solutions, including over 10 years designing voice and contact center solutions for Mitel customers, after having been a Mitel Customer. He has helped users and customers navigate some of the rapid changes in technology and industry over the past two decades, he has some unique insights to bring to the conversation about how to take the right steps in these challenging times.

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With Mitel bringing the curtain down on the MiCloud Connect platform, are you wondering what it means for your business? As a Mitel customer, you might feel like you don’t have a say in the future of your business communications—but you do. There are other cloud communications options available, and much like any purchase, it's best to evaluate all the available options to make the right choice for your organization in the long-term.

A difficult time for your business to navigate

As you consider what to do next, and your business communications requirements, there are many factors to consider. You may feel that your options are hemmed in by a migration program or promotion to some other Mitel product, or that you are being lumped in with other customers who may have needs far different from yours.

I know firsthand how challenging it can be to understand a product portfolio that a vendor has built by pulling together different systems, technology,  and acquisitions. In my experience, the businesses that make the most successful decisions are those who focus on the end goal and the path to get there, rather than simply on the next step or product, or the short-term savings from a migration promotion.

In today’s world, the way we communicate is changing so quickly, and consumers are demanding a wide variety of options for  communicating with businesses.  Providing customers with flexibility and choice  is now a differentiator in the market, and it can bring  a measurable return on investment for your business. 8x8 can help you make this a reality.

Here are a few 8x8 platform and product benefits that can help support and future-proof your business.

1. End-to-end platform ownership

At 8x8, we believe that a common platform for communication and collaboration drives more efficient employee and customer engagement and greater business productivity. Our proprietary technology is a driving force behind our services, such as: voice, video meetings, contact center, chat, and communications APIs. This helps enable us to deliver a more consistent and seamless experience for our customers across all aspects of the service, from the user interface to the technical support experience.

2. System resilience and high availability

8x8 Platform sets a new industry standard for platform reliability with a financially backed, platform-wide 99.999% uptime SLA across both UCaaS and CCaaS. Our platform is designed from the ground up to assure the highest possible availability to customers.

3. Global Reach

With the industry's widest pure-cloud coverage in more than 50 countries, you can bid goodbye to the several vendor agreements, gateways, local carriers or workaround solutions. Enable remote staff and regional offices to make calls, just as if they were connected via a traditional local service, but with the value-added benefits of the 8x8 open communications platform.

4. Licensing flexibility

8x8 offers a UCaaS solution that lets you mix and match from a range of service packages to meet the needs of different roles in a cost-effective way.

5. Out-of-the-box integrations

8x8 provides a shared integration framework with easy integration into 50+ productivity and business apps like CRMs and service management tools.

Looking for interoperability with Microsoft Teams? You can future-proof your communications solution with the best-in-class Microsoft Teams integration. 8x8 Voice for Microsoft Teams is a cloud-based direct routing service that enables Microsoft Teams users to make and receive calls over the public switched telephone network (PSTN) using the native Teams desktop, mobile, or web app. There is no need to manage an SBC or run power shell commands for 8x8 to MS Teams direct routing solution.

6. Advanced analytics for business insights and informed decisions

8x8 Analytics offers a robust suite of web-based tools that provide enterprise-level analytics that can be used to make highly informed business decisions. This suite of services delivers easy-to-use, customizable, and rapid insights into the historical and real-time information associated with all extensions and devices in an organization, without having to rely on external vendors or third-party tools.

7. Security and compliance

8x8 has prioritized security and compliance certifications to meet the demanding needs of our customers across all industries. As a result, national and multinational organizations choose 8x8 to help them comply with strict standards, protect their reputations, and secure their customer data. And product security and industry compliance don’t come at a separate cost, but are included in the per-user per-month subscription. No other major communications provider has achieved 8x8’s level of advanced, third-party annual audits and verification.

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Read the full brief on migrating from Mitel to learn more about making a safe and seamless move to the cloud.

Learn more about 8x8’s cloud migration services and resources by visiting https://www.8x8.com/solutions/cloud-migration.