As the winter season sets the stage for a fresh start, it’s the perfect time to embrace the innovative possibilities of the year ahead with 8x8’s Winter 2025 updates. Just as seasons transform landscapes, these enhancements are designed to melt away complexity, unify your teams, and empower your business to deliver exceptional customer experiences.

At 8x8, we’re committed to being your trusted partner, helping you eliminate silos, empower employees and customers, drive measurable impact, and future-proof your operations. Our Winter 2025 updates reflect this commitment, equipping you with the tools to thrive in an ever-evolving digital landscape.

At a glance:

  • 8x8 Secure Pay: Simplify compliance by keeping cardholder data out of your systems.
  • AI-Powered Voice Intelligent Directory: Connect every call every time.
  • Intelligent Customer Assistant with Secure Pay: Creating a seamless, 24/7 payment experience.
  • Streamline workflows and collaboration: Enhanced 8x8 Work capabilities.
  • Knowledge base shortcuts and inserts: Faster query resolution.
  • Proactive monitoring: Improve interaction retrieval for supervisors.
  • Strengthen security and compliance with 8x8 Communication APIs.
  • Expanding capabilities and enhancing customer experiences with the 8x8 Technology Partner Ecosystem.

Let’s take a deeper look at what’s new this winter:

Redefine customer engagement with powerful workflows.

8x8 Secure Pay: A new standard in secure, seamless payments

Incorporate a secure payment processing solution that prevents sensitive cardholder data from entering the contact center with 8x8 Secure Pay. Now supporting both agent-assisted and fully automated payments via IVR, customers can quickly and confidently pay through voice, SMS, or digital channels.

AI-powered ICA Voice Intelligent Directory

The Intelligent Customer Assistant (ICA) transforms how customers interact with your business. This AI-driven, speech-enabled directory quickly connects callers to the right person or department, providing faster resolutions and improved customer satisfaction.

Discover the Intelligent Customer Assistant

ICA and Secure Pay integration

Combine Intelligent Customer Assistant (ICA) with Secure Pay for a seamless, 24/7 payment experience. Customers can securely make payments via voice commands, keypad inputs, or secure SMS links, enhancing convenience and payment capture rates.

Learn more about 8x8 Secure Pay

Boost employee productivity and collaboration.

Enhanced 8x8 Work capabilities

  • Share meeting assets (think, participant list, recording, screenshots, chat, transcriptions, summaries, action items, and links to shared files) effortlessly to keep everyone informed and aligned.
  • Enable credentialless authentication for shared devices for frontline workers in retail scenarios.
  • Utilize multicast paging for instant audio broadcasts across supported devices.

Explore updates to 8x8 Work

Knowledge base shortcuts and inserts

Agents can now resolve queries faster with shortcuts for inserting pre-populated FAQs, sharing articles, and delivering accurate responses across channels.

Learn more about Knowledge Base updates

Proactive monitoring with enhanced interaction retrieval

Supervisors can now easily access and manage interactions with bulk download options and comprehensive insights into call recordings, transcripts, and voicemails.

Explore more about 8x8 Supervisor Workspace

Secure, accessible, and compliant: Cornerstones of our platform

Organizations can advance their communication strategies and strengthen security with 8x8 Communication APIs.

Self-serve sender ID registration

Simplify SMS campaign management with self-service Sender ID registration. This feature accelerates onboarding and ensures compliance in supported regions.

Voice campaigns with multi-channel sender Engage audiences with inclusive, multi-sensory communication strategies by adding voice capabilities to your campaigns using text-to-speech functionality, ensuring accessibility for all.

Learn more about 8x8 APIs

A growing ecosystem for your needs

We continue to expand our capabilities and enhance customer experiences through strategic partnerships.

SpinSci Patient Assist Empower healthcare teams with real-time integration into Electronic Health Record (EHR) systems for personalized patient care. Integrated with 8x8 Contact Center, SpinSci provides a 360-degree patient view, enabling faster and more efficient triage and customer service.

CallCabinet for Microsoft Teams compliance Seamlessly record and manage Microsoft Teams interactions for compliance and quality assurance. CallCabinet supports voice, video, and screen-sharing recordings, providing actionable insights and enhanced business intelligence through 8x8 Operator Connect.

See the latest technology partnerships

Looking ahead

Winter 2025 is more than a season—it’s a launchpad for transformation. With these updates, your business can break free from silos, connect more effectively, and empower teams to deliver exceptional results. As you navigate today’s challenges and prepare for tomorrow’s opportunities, 8x8 stands ready to help you succeed.

Ready to learn more?

Discover how these enhancements can transform your operations in our Winter 2025 Release Highlights.

Here’s to a season of connection, innovation, and growth. Welcome to 2025 with 8x8!