If running your contact center feels like a never-ending cycle of hiring, training, and losing agents—while customers grow more frustrated by the day—you’re not alone.

Outdated CX strategies are costing businesses a fortune. High agent turnover, fragmented workflows, and manual busywork aren’t just operational headaches—they’re major financial drains.

But here’s the good news: there’s a better way. With the right approach, you can cut costs, improve agent efficiency, and create a customer experience that actually drives revenue (instead of just being a cost center). And we break it all down in our latest guide, Modern CX unleashed: Empowered agents, bigger savings, better results (grab your copy here).

Before you dive in, let’s talk about two of the biggest CX challenges draining your budget—and how to fix them.

The cost of agent turnover is hurting your bottom line

Hiring and training new agents isn’t just time-consuming—it’s expensive. The average U.S. contact center agent lasts just over a year in their role, and every time someone leaves, the cost of replacing them adds up fast.

Here’s what you’re really paying for:

  • Recruiting & hiring – Finding qualified agents takes time and resources.
  • Training & onboarding – New hires don’t start at full productivity on day one.
  • Productivity loss – It takes months for agents to get up to speed while service levels drop.

And let’s not forget the impact on your customers. Burned-out, overworked agents don’t deliver great service.

How to fix it: Give agents the right tools to succeed

The best way to keep agents happy (and sticking around) is to make their jobs easier. That means:

  • Eliminating repetitive admin work with automation.
  • Giving them a single platform that integrates all customer interactions.
  • Providing AI-powered insights so they always have the right information at their fingertips.

When agents are equipped to do their jobs efficiently—without unnecessary friction—they stay longer, perform better, and provide a better customer experience.

Your agents are wasting time on the wrong things

Let’s talk about efficiency. You hire agents to help customers, but a huge chunk of their time is spent doing anything but that.

They bounce between multiple systems just to get a full customer history, manually log notes after every call, and switch between chat, email, and phone with zero context.

In fact, 9% of an agent’s shift is wasted on context switching. That’s hours of lost productivity every single day.

How to fix it: Automate & streamline

Imagine a world where AI summarizes customer interactions automatically, agents have all customer data in one place, and smart routing sends customers to the right agent the first time.

Companies that implement these solutions don’t just see happier agents—they see faster resolutions, lower costs, and stronger customer loyalty.

Want to know which AI-powered CX solutions actually work? Get the full guide here.

It’s time to modernize your CX strategy

The old way of running CX is costing you more than you realize. The best CX leaders take a different approach, investing in smarter workflows, AI-driven automation, and a unified CX platform.

And in our new guide, we break down exactly how you can:

  • Reduce agent churn and lower hiring/training costs.
  • Eliminate productivity-killing inefficiencies.
  • Use AI to automate repetitive tasks and improve CX performance.

Ready to transform your CX strategy? Get the full guide now.