What is Operator Connect?
A Microsoft program for certified third-party providers to enable Public Switched Telephone Network (PSTN) calling through Microsoft Teams Phone.
What is Operator Connect?
A Microsoft program for certified third-party providers to enable Public Switched Telephone Network (PSTN) calling through Microsoft Teams Phone.
What is Operator Connect?
A Microsoft program for certified third-party providers to enable Public Switched Telephone Network (PSTN) calling through Microsoft Teams Phone.
What is Operator Connect?
A Microsoft program for certified third-party providers to enable Public Switched Telephone Network (PSTN) calling through Microsoft Teams Phone.
The Benefits of 8x8 Operator Connect for Microsoft Teams
Microsoft-certified
Fast to deploy, fully compliant with the Operator Connect ProgramTeams Phone Native
To keep things simple, calls happen exactly where users expect them—natively within Microsoft TeamsOptimize Costs
Consolidate providers and vendors to enhance Teams communications through a single additional sourceReliable
Direct peering through Microsoft Azure to meet program architecture, support, network, and shared SLA requirementsIncrease Admin Efficiency
Provision numbers and manage users from the Teams Admin Center to improve deployment timeComplete
Part of the 8x8 for Microsoft Teams portfolio that offers Global Reach, flexible calling plans, and a Teams-certified contact center with free on-net callingThe Differences Between Operator Connect and Direct Routing as a Service
The Differences Between Operator Connect and Direct Routing as a Service
The Differences Between Operator Connect and Direct Routing as a Service
The Differences Between Operator Connect and Direct Routing as a Service
Integration Type | Operator Connect | Direct Routing as a Service |
---|---|---|
8x8 Offering | 8x8 Operator Connect for Microsoft Teams | 8x8 Voice for Microsoft Teams |
Number Management | In the 8x8 Admin Console | In the 8x8 Admin Console |
Number Provisioning | In the Microsoft Teams Admin Center | In the 8x8 Voice for Microsoft Teams Admin Portal |
Full PSTN Replacement Countries | 20 | 55+ |
Calling Plans |
|
|
Emergency Calling | Supported | Supported |
SMS/MMS and eFax | Not currently supported | Supported |
Auto Attendants, Call Queues, and Recordings | Teams only | Teams and 8x8 |
Devices Supported | Teams-certified only | Teams-certified and 8x8 compatible |
Support Model | Shared - 8x8 Support can escalate to Microsoft Support | Separate - customer must escalate to Microsoft Support |
Pure Teams Phone powered by 8x8 through Operator Connect
Pure Teams Phone powered by 8x8 through Operator Connect
Pure Teams Phone powered by 8x8 through Operator Connect
Pure Teams Phone powered by 8x8 through Operator Connect
Frequently Asked Questions
Frequently Asked Questions
Frequently Asked Questions
Frequently Asked Questions
How does 8x8 Operator Connect enhance collaboration within my organization?
8x8 Operator Connect provides a reliable, Microsoft Teams-certified calling option that streamlines deployments through the Teams admin center and enables native PSTN calling where users expect them, within Microsoft Teams. The service is intuitive for both users and administrators, which can reduce the time needed for deployment and onboarding.
What differentiates 8x8 Operator Connect from other Operator Connect providers?
As the only Operator Contact provider with a Microsoft Teams-certified contact center solution, 8x8 is the only vendor in addition to Microsoft needed for complete calling in Teams. 8x8 Operator Connect is part of the 8x8 for Microsoft Teams portfolio, which offers a complete set of integrations to meet any business’s telephony and customer engagement needs. Visit the 8x8 for Microsoft Teams portfolio page to learn more about the integration options.
Is 8x8 Operator Connect the right option for my organization?
8x8 Operator Connect is the right option if your organization:
- Wants proven, reliable telephony services from a trusted unified communications leader integrated directly into Microsoft Teams
- Needs telephony services within the Global Reach of the full PSTN replacement countries offered through 8x8 Operator Connect
- Has a Teams-first collaboration strategy and wants to centralize communications within the Microsoft Teams platform
- Values efficiency by reducing complexity, streamlining deployment requirements, minimizing additional vendors to enhance Teams communications, and optimizing technology spending costs
How is 8x8 Operator Connect enabled?
Each user of 8x8 Operator Connect requires a Microsoft Teams Phone Standard license and an 8x8 Operator Connect license. To get started, contact 8x8 Sales, your 8x8 Partner, or request to add 8x8 as an operator from the Operator Connect directory within the Microsoft Teams admin center (Microsoft Teams Administrator Account Required).
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