Assist-Me

Assist-Me enables businesses of every size to start automating customer service on the web, phone or through social channels.

Powerful platform that is designed and priced for the mid-market and enterprises yet simple for 8x8 partners or customers to deliver advanced functionality without technical ability.

Features

The Assist-Me Service Automation Platform key features:

End to End platform – Chat and speech client interface, AI Chatbot, No-Code flow builder, integrated Email and SMS, hand-off to 8x8 Contact Center and surveys within a single platform.
Graphic design tool for creating webchat clients with custom branding
Powerful functionality that is configurable by almost anyone; build simple & complex journeys, test and publish in minutes.
Embedded Low-Code Integration platform for connecting to any application through connectors and APIs.
Universal AI – Embed a broad range of AI services from multiple vendors.
Intelligent transfer: Context queuing, queue switching, supervisory transfers, data-dip queue deflection.

Prerequisites

8x8 X6, X7, or X8 license

Admin: Current and stable browser release including Chrome, Edge, Firefox.and Safari.

Administration display: 1280x800 minimum

Customer Website: must have valid HTTPS enablement and trusted SSL certificates. Requires access to website code.

Networking: Ensure that all valid HTTP/HTTPS methods are not blocked in either direction between the website and converse360 hosted assets, specific details will be provided during the project deployment