| Supported Languages | Supported Countries | Price | Business Need |
| English | US, UK, AUS, NZ, IE | Free | Contact Center |
Easily integrate 8x8 Contact Center into Freshdesk to create a unified agent experience and a more seamless one for your customers.
This Chrome extension adds 8x8 Contact Center capabilities within Freshdesk:
- Integrated search across leads, opportunities, contacts, cases, and organizations.
- Easy call management with the ability to make, take and transfer calls without toggling between multiple applications
- Instant caller information with caller details presented before connecting.
- Automatic logging of call and chat details are provided after every interaction.
Features
Unified Search
Searches across:
- Accounts
- Contacts
- Leads
Search on:
- Name
- Email address
- Phone number
Instant caller information:
- For inbound or outbound calls, the account record is automatically presented before the connection
Auto call logging:
- Once the call is ended, a task is created that includes the relevant call details
- A link to the call recording is also provided if one was made
- The information is automatically added to the account record
Prerequisites
- X Series X6 or above
- Freshdesk license
Security and Compliance
Developer: 8x8, Inc.
Location: United States of America
Terms of Service: 8x8 Terms and Conditions and Policies