8x8 Platform

Spring 2024 Update Highlights

8x8 Platform

Spring 2024 Update Highlights

8x8 Platform

Spring 2024 Update Highlights

8x8 Platform

Spring 2024 Update Highlights

Key Announcements

8x8 Engage

Bridge CX gaps with 8x8 Engage and empower all customer-facing employees with tailored tools to deliver exceptional customer experiences across the organization.

Unified Communications

8x8 is now a certified provider of Operator Connect for Microsoft Teams, for a seamless behind-the-scenes integration of 8x8 Work phone service into Teams. And with Proactive Outreach, 8x8's new SMS and WhatsApp capabilities, businesses can easily launch personalized mass-messaging campaigns. Plus, improve collaboration with meeting whiteboards and several enhancements to 8x8 Work and 8x8 Admin Console.

Contact Center

Elevate customer satisfaction and agent productivity with 8x8’s new Proactive Outreach options. Other enhancements include customizable UI improvements in Supervisor Workspace to drive better customer experiences.

Communication APIs

Elevate customer interactions with a suite of enhancements including the new LINE Official Notification (LON) channel, upgrades to the Smart Channel Routing feature, implementation of Intelligent Routing in Voice, and integration of SMS with CleverTap.

Key Announcements

8x8 Engage

Bridge CX gaps with 8x8 Engage and empower all customer-facing employees with tailored tools to deliver exceptional customer experiences across the organization.

Unified Communications

8x8 is now a certified provider of Operator Connect for Microsoft Teams, for a seamless behind-the-scenes integration of 8x8 Work phone service into Teams. And with Proactive Outreach, 8x8's new SMS and WhatsApp capabilities, businesses can easily launch personalized mass-messaging campaigns. Plus, improve collaboration with meeting whiteboards and several enhancements to 8x8 Work and 8x8 Admin Console.

Contact Center

Elevate customer satisfaction and agent productivity with 8x8’s new Proactive Outreach options. Other enhancements include customizable UI improvements in Supervisor Workspace to drive better customer experiences.

Communication APIs

Elevate customer interactions with a suite of enhancements including the new LINE Official Notification (LON) channel, upgrades to the Smart Channel Routing feature, implementation of Intelligent Routing in Voice, and integration of SMS with CleverTap.

Key Announcements

8x8 Engage

Bridge CX gaps with 8x8 Engage and empower all customer-facing employees with tailored tools to deliver exceptional customer experiences across the organization.

Unified Communications

8x8 is now a certified provider of Operator Connect for Microsoft Teams, for a seamless behind-the-scenes integration of 8x8 Work phone service into Teams. And with Proactive Outreach, 8x8's new SMS and WhatsApp capabilities, businesses can easily launch personalized mass-messaging campaigns. Plus, improve collaboration with meeting whiteboards and several enhancements to 8x8 Work and 8x8 Admin Console.

Contact Center

Elevate customer satisfaction and agent productivity with 8x8’s new Proactive Outreach options. Other enhancements include customizable UI improvements in Supervisor Workspace to drive better customer experiences.

Communication APIs

Elevate customer interactions with a suite of enhancements including the new LINE Official Notification (LON) channel, upgrades to the Smart Channel Routing feature, implementation of Intelligent Routing in Voice, and integration of SMS with CleverTap.

Key Announcements

8x8 Engage

Bridge CX gaps with 8x8 Engage and empower all customer-facing employees with tailored tools to deliver exceptional customer experiences across the organization.

Unified Communications

8x8 is now a certified provider of Operator Connect for Microsoft Teams, for a seamless behind-the-scenes integration of 8x8 Work phone service into Teams. And with Proactive Outreach, 8x8's new SMS and WhatsApp capabilities, businesses can easily launch personalized mass-messaging campaigns. Plus, improve collaboration with meeting whiteboards and several enhancements to 8x8 Work and 8x8 Admin Console.

Contact Center

Elevate customer satisfaction and agent productivity with 8x8’s new Proactive Outreach options. Other enhancements include customizable UI improvements in Supervisor Workspace to drive better customer experiences.

Communication APIs

Elevate customer interactions with a suite of enhancements including the new LINE Official Notification (LON) channel, upgrades to the Smart Channel Routing feature, implementation of Intelligent Routing in Voice, and integration of SMS with CleverTap.

Engage

Engage

Engage

Engage

8x8 Engage

Introducing an AI-powered, tailored solution that enables cross-organization customer engagement for enhanced customer experiences, fostering loyalty and driving business success. Intentionally engineered to address the distinct needs of customer-facing employees outside of the contact center, 8x8 Engage empowers this underserved user base with the right-fit tools and capabilities for delivering consistent, successful outcomes.

Watch Video

Learn more and existing customers can sign up for the beta program now

8x8 Engage

Introducing an AI-powered, tailored solution that enables cross-organization customer engagement for enhanced customer experiences, fostering loyalty and driving business success. Intentionally engineered to address the distinct needs of customer-facing employees outside of the contact center, 8x8 Engage empowers this underserved user base with the right-fit tools and capabilities for delivering consistent, successful outcomes.

Watch Video

Learn more and existing customers can sign up for the beta program now

8x8 Engage

Introducing an AI-powered, tailored solution that enables cross-organization customer engagement for enhanced customer experiences, fostering loyalty and driving business success. Intentionally engineered to address the distinct needs of customer-facing employees outside of the contact center, 8x8 Engage empowers this underserved user base with the right-fit tools and capabilities for delivering consistent, successful outcomes.

Watch Video

Learn more and existing customers can sign up for the beta program now

8x8 Engage

Introducing an AI-powered, tailored solution that enables cross-organization customer engagement for enhanced customer experiences, fostering loyalty and driving business success. Intentionally engineered to address the distinct needs of customer-facing employees outside of the contact center, 8x8 Engage empowers this underserved user base with the right-fit tools and capabilities for delivering consistent, successful outcomes.

Watch Video

Learn more and existing customers can sign up for the beta program now

Unified Communications

Unified Communications

Unified Communications

Unified Communications

8x8 Operator Connect for Microsoft Teams

8x8 is now a certified provider of Operator Connect for Microsoft Teams. Operator Connect is a Microsoft program for approved third-party providers to enable Public Switched Telephone Network (PSTN) calling through Microsoft Teams Phone. This addition to the 8x8 for Microsoft Teams portfolio adds a reliable calling option that streamlines deployments through the Teams admin center, and is from the only Operator Connect provider with a native Contact Center Solution certified to integrate with Teams.

Learn more

8x8 Operator Connect for Microsoft Teams

Proactive Outreach now available for Unified Communications Customers

Proactive Outreach is now available for 8x8 Unified Communications Customers. The solution utilizes 8x8's programmable SMS and WhatsApp capabilities to elevate customer messaging and eradicate the reactive aspect of customer service. Customers can now launch highly personalized mass messaging campaigns through our campaign management platform, with features such as scheduling, advanced routing, reporting and analytics, and more.

Learn more

Proactive Outreach UI
Proactive Outreach UI

8x8 Meetings – Whiteboarding

Supercharge brainstorming and collaboration with meeting whiteboards. Meeting participants can now contribute to a whiteboard by drawing, writing, and connecting items to better illustrate their ideas.

Learn more

8x8 Meetings – Whiteboarding
Whiteboard UI

Analytics – Calls by DID Report

A new version of the Calls by DID report is available through the Extension Summary Report making the information easily available with the Extension Summary information.

Customers can use this report to track incoming call activity to phone numbers, see aggregated call volumes, and review how calls were handled at every number—regardless of how the call was handled.

Learn more

8x8 Work Usability and Interface Enhancements

Enhanced Internal Caller Identification

8x8 Work for Desktop can be configured to automatically search for additional information on internal callers through internal service desk tools and directories.

Learn more

Enhanced Internal Caller Identification
Caller info pop up toggle button

Enhanced Voicemail Log Details

When more information is needed regarding a voicemail, users can hover the voicemail log entry for complete details shown in its tooltip. Details can be selected to copy and paste for any tracking needs.

Learn more

Enhanced Voicemail Log Details
Voicemail tool tip

Other Enhancements

  • Ability to toggle on/off the app startup sound
  • Country-specific ringback tone while waiting for a call to be answered
  • Improved accessibility for screen readers in UI areas including calls, notifications, contact cards, profile menu, search, and call control
  • Enhanced call details tooltip (the tooltip displays the company name for callers saved in Contacts, along with company name data)
  • Optimized search during an incoming call while the app is in Compact mode
  • Call forwarding now displays the recipient's full Direct Inward Dialing (DID) when you choose to route calls to another user from another PBX

Learn more

    8x8 Operator Connect for Microsoft Teams

    8x8 is now a certified provider of Operator Connect for Microsoft Teams. Operator Connect is a Microsoft program for approved third-party providers to enable Public Switched Telephone Network (PSTN) calling through Microsoft Teams Phone. This addition to the 8x8 for Microsoft Teams portfolio adds a reliable calling option that streamlines deployments through the Teams admin center, and is from the only Operator Connect provider with a native Contact Center Solution certified to integrate with Teams.

    Learn more

    8x8 Operator Connect for Microsoft Teams

    Proactive Outreach now available for Unified Communications Customers

    Proactive Outreach is now available for 8x8 Unified Communications Customers. The solution utilizes 8x8's programmable SMS and WhatsApp capabilities to elevate customer messaging and eradicate the reactive aspect of customer service. Customers can now launch highly personalized mass messaging campaigns through our campaign management platform, with features such as scheduling, advanced routing, reporting and analytics, and more.

    Learn more

    Proactive Outreach UI
    Proactive Outreach UI

    8x8 Meetings – Whiteboarding

    Supercharge brainstorming and collaboration with meeting whiteboards. Meeting participants can now contribute to a whiteboard by drawing, writing, and connecting items to better illustrate their ideas.

    Learn more

    8x8 Meetings – Whiteboarding
    Whiteboard UI

    Analytics – Calls by DID Report

    A new version of the Calls by DID report is available through the Extension Summary Report making the information easily available with the Extension Summary information.

    Customers can use this report to track incoming call activity to phone numbers, see aggregated call volumes, and review how calls were handled at every number—regardless of how the call was handled.

    Learn more

    8x8 Work Usability and Interface Enhancements

    Enhanced Internal Caller Identification

    8x8 Work for Desktop can be configured to automatically search for additional information on internal callers through internal service desk tools and directories.

    Learn more

    Enhanced Internal Caller Identification
    Caller info pop up toggle button

    Enhanced Voicemail Log Details

    When more information is needed regarding a voicemail, users can hover the voicemail log entry for complete details shown in its tooltip. Details can be selected to copy and paste for any tracking needs.

    Learn more

    Enhanced Voicemail Log Details
    Voicemail tool tip

    Other Enhancements

    • Ability to toggle on/off the app startup sound
    • Country-specific ringback tone while waiting for a call to be answered
    • Improved accessibility for screen readers in UI areas including calls, notifications, contact cards, profile menu, search, and call control
    • Enhanced call details tooltip (the tooltip displays the company name for callers saved in Contacts, along with company name data)
    • Optimized search during an incoming call while the app is in Compact mode
    • Call forwarding now displays the recipient's full Direct Inward Dialing (DID) when you choose to route calls to another user from another PBX

    Learn more

      8x8 Operator Connect for Microsoft Teams

      8x8 is now a certified provider of Operator Connect for Microsoft Teams. Operator Connect is a Microsoft program for approved third-party providers to enable Public Switched Telephone Network (PSTN) calling through Microsoft Teams Phone. This addition to the 8x8 for Microsoft Teams portfolio adds a reliable calling option that streamlines deployments through the Teams admin center, and is from the only Operator Connect provider with a native Contact Center Solution certified to integrate with Teams.

      Learn more

      8x8 Operator Connect for Microsoft Teams

      Proactive Outreach now available for Unified Communications Customers

      Proactive Outreach is now available for 8x8 Unified Communications Customers. The solution utilizes 8x8's programmable SMS and WhatsApp capabilities to elevate customer messaging and eradicate the reactive aspect of customer service. Customers can now launch highly personalized mass messaging campaigns through our campaign management platform, with features such as scheduling, advanced routing, reporting and analytics, and more.

      Learn more

      Proactive Outreach UI
      Proactive Outreach UI

      8x8 Meetings – Whiteboarding

      Supercharge brainstorming and collaboration with meeting whiteboards. Meeting participants can now contribute to a whiteboard by drawing, writing, and connecting items to better illustrate their ideas.

      Learn more

      8x8 Meetings – Whiteboarding
      Whiteboard UI

      Analytics – Calls by DID Report

      A new version of the Calls by DID report is available through the Extension Summary Report making the information easily available with the Extension Summary information.

      Customers can use this report to track incoming call activity to phone numbers, see aggregated call volumes, and review how calls were handled at every number—regardless of how the call was handled.

      Learn more

      8x8 Work Usability and Interface Enhancements

      Enhanced Internal Caller Identification

      8x8 Work for Desktop can be configured to automatically search for additional information on internal callers through internal service desk tools and directories.

      Learn more

      Enhanced Internal Caller Identification
      Caller info pop up toggle button

      Enhanced Voicemail Log Details

      When more information is needed regarding a voicemail, users can hover the voicemail log entry for complete details shown in its tooltip. Details can be selected to copy and paste for any tracking needs.

      Learn more

      Enhanced Voicemail Log Details
      Voicemail tool tip

      Other Enhancements

      • Ability to toggle on/off the app startup sound
      • Country-specific ringback tone while waiting for a call to be answered
      • Improved accessibility for screen readers in UI areas including calls, notifications, contact cards, profile menu, search, and call control
      • Enhanced call details tooltip (the tooltip displays the company name for callers saved in Contacts, along with company name data)
      • Optimized search during an incoming call while the app is in Compact mode
      • Call forwarding now displays the recipient's full Direct Inward Dialing (DID) when you choose to route calls to another user from another PBX

      Learn more

        8x8 Operator Connect for Microsoft Teams

        8x8 is now a certified provider of Operator Connect for Microsoft Teams. Operator Connect is a Microsoft program for approved third-party providers to enable Public Switched Telephone Network (PSTN) calling through Microsoft Teams Phone. This addition to the 8x8 for Microsoft Teams portfolio adds a reliable calling option that streamlines deployments through the Teams admin center, and is from the only Operator Connect provider with a native Contact Center Solution certified to integrate with Teams.

        Learn more

        8x8 Operator Connect for Microsoft Teams

        Proactive Outreach now available for Unified Communications Customers

        Proactive Outreach is now available for 8x8 Unified Communications Customers. The solution utilizes 8x8's programmable SMS and WhatsApp capabilities to elevate customer messaging and eradicate the reactive aspect of customer service. Customers can now launch highly personalized mass messaging campaigns through our campaign management platform, with features such as scheduling, advanced routing, reporting and analytics, and more.

        Learn more

        Proactive Outreach UI
        Proactive Outreach UI

        8x8 Meetings – Whiteboarding

        Supercharge brainstorming and collaboration with meeting whiteboards. Meeting participants can now contribute to a whiteboard by drawing, writing, and connecting items to better illustrate their ideas.

        Learn more

        8x8 Meetings – Whiteboarding
        Whiteboard UI

        Analytics – Calls by DID Report

        A new version of the Calls by DID report is available through the Extension Summary Report making the information easily available with the Extension Summary information.

        Customers can use this report to track incoming call activity to phone numbers, see aggregated call volumes, and review how calls were handled at every number—regardless of how the call was handled.

        Learn more

        8x8 Work Usability and Interface Enhancements

        Enhanced Internal Caller Identification

        8x8 Work for Desktop can be configured to automatically search for additional information on internal callers through internal service desk tools and directories.

        Learn more

        Enhanced Internal Caller Identification
        Caller info pop up toggle button

        Enhanced Voicemail Log Details

        When more information is needed regarding a voicemail, users can hover the voicemail log entry for complete details shown in its tooltip. Details can be selected to copy and paste for any tracking needs.

        Learn more

        Enhanced Voicemail Log Details
        Voicemail tool tip

        Other Enhancements

        • Ability to toggle on/off the app startup sound
        • Country-specific ringback tone while waiting for a call to be answered
        • Improved accessibility for screen readers in UI areas including calls, notifications, contact cards, profile menu, search, and call control
        • Enhanced call details tooltip (the tooltip displays the company name for callers saved in Contacts, along with company name data)
        • Optimized search during an incoming call while the app is in Compact mode
        • Call forwarding now displays the recipient's full Direct Inward Dialing (DID) when you choose to route calls to another user from another PBX

        Learn more

          Contact Center

          Contact Center

          Contact Center

          Contact Center

          Proactive Outreach for Contact Center Customers

          The launch of Proactive Outreach for 8x8 Contact Center customers leverages 8x8's programmable SMS and WhatsApp capabilities to enhance customer messaging capabilities and eliminate the reactive nature of customer service. Through personalized bulk outbound messaging campaigns and seamless routing of inbound responses to agents or bots with comprehensive context and detailed reporting, organizations can elevate customer satisfaction and enhance contact center agent productivity.

          Learn more

          Supervisor Workspace Interface Enhancements

          Edit Columns

          Drag and drop selected metrics to add/remove from agents and queues tables to help to create views of columns with only the most important metrics, making it easier to get the information supervisors need.

          Learn More

          Microsoft Teams Presence in Agent Workspace
          Edit columns by adding or removing metrics

          Resize Manual Tables

          Resize manual tables to create a visually appealing view of the key metrics supervisors care about.

          Learn More

          Resize Manual Tables
          Resize manual tables

          Proactive Outreach for Contact Center Customers

          The launch of Proactive Outreach for 8x8 Contact Center customers leverages 8x8's programmable SMS and WhatsApp capabilities to enhance customer messaging capabilities and eliminate the reactive nature of customer service. Through personalized bulk outbound messaging campaigns and seamless routing of inbound responses to agents or bots with comprehensive context and detailed reporting, organizations can elevate customer satisfaction and enhance contact center agent productivity.

          Learn more

          Supervisor Workspace Interface Enhancements

          Edit Columns

          Drag and drop selected metrics to add/remove from agents and queues tables to help to create views of columns with only the most important metrics, making it easier to get the information supervisors need.

          Learn More

          Microsoft Teams Presence in Agent Workspace
          Edit columns by adding or removing metrics

          Resize Manual Tables

          Resize manual tables to create a visually appealing view of the key metrics supervisors care about.

          Learn More

          Resize Manual Tables
          Resize manual tables

          Proactive Outreach for Contact Center Customers

          The launch of Proactive Outreach for 8x8 Contact Center customers leverages 8x8's programmable SMS and WhatsApp capabilities to enhance customer messaging capabilities and eliminate the reactive nature of customer service. Through personalized bulk outbound messaging campaigns and seamless routing of inbound responses to agents or bots with comprehensive context and detailed reporting, organizations can elevate customer satisfaction and enhance contact center agent productivity.

          Learn more

          Supervisor Workspace Interface Enhancements

          Edit Columns

          Drag and drop selected metrics to add/remove from agents and queues tables to help to create views of columns with only the most important metrics, making it easier to get the information supervisors need.

          Learn More

          Microsoft Teams Presence in Agent Workspace
          Edit columns by adding or removing metrics

          Resize Manual Tables

          Resize manual tables to create a visually appealing view of the key metrics supervisors care about.

          Learn More

          Resize Manual Tables
          Resize manual tables

          Proactive Outreach for Contact Center Customers

          The launch of Proactive Outreach for 8x8 Contact Center customers leverages 8x8's programmable SMS and WhatsApp capabilities to enhance customer messaging capabilities and eliminate the reactive nature of customer service. Through personalized bulk outbound messaging campaigns and seamless routing of inbound responses to agents or bots with comprehensive context and detailed reporting, organizations can elevate customer satisfaction and enhance contact center agent productivity.

          Learn more

          Supervisor Workspace Interface Enhancements

          Edit Columns

          Drag and drop selected metrics to add/remove from agents and queues tables to help to create views of columns with only the most important metrics, making it easier to get the information supervisors need.

          Learn More

          Microsoft Teams Presence in Agent Workspace
          Edit columns by adding or removing metrics

          Resize Manual Tables

          Resize manual tables to create a visually appealing view of the key metrics supervisors care about.

          Learn More

          Resize Manual Tables
          Resize manual tables

          Communication APIs

          Communication APIs

          Communication APIs

          Communication APIs

          LINE Official Notification (LON)

          The LINE Official Notification (LON) channel is available for businesses to send one-way notifications such as order confirmations, payment reminders, and more to customers in Thailand and Indonesia.

          Learn more

          LINE Official Notification (LON)
          LON notification sent by an ecommerce store for delivery completion

          Enhancements to 8x8 Smart Channel Routing

          The Smart Channel Routing feature empowers businesses with cost-effective message delivery, seamlessly routing SMS messages to specific telecom operators and delivering them via alternative channels such as Viber. Our ongoing improvements include the integration of new messaging channels, offering more versatility by enabling OTP messages to be routed to WhatsApp and Zalo.

          Furthermore, customers can customize message routing based on the telecom operator, or opt for a percentage blending of channels, optimizing delivery for maximum cost-effectiveness and high delivery rates.

          Email cpaas-sales@8x8.com to learn more

          Enhancements to 8x8 Smart Channel Routing
          Optimize message delivery and cost with 8x8 Smart Channel Routing

          Self-registration for WhatsApp Business Account and SMS Sender ID on 8x8 Connect

          Users can now register for a WhatsApp Business Account and acquire an SMS Sender ID within the 8x8 Connect platform. This streamlined onboarding experience not only enhances efficiency but also provides users with the convenience of initiating these processes on their own terms.

          Try it now

          Sender ID self registration
          Self-registration of SMS Sender ID on 8x8 Connect

          Intelligent Routing in Voice

          The latest intelligent routing feature in our voice solutions ensures redundancies and automated routing adjustments, providing customers with enhanced call quality and reliability.

          Learn more

          SMS integration with CleverTap

          A native integration with CleverTap allows users to easily incorporate SMS to their mobile and marketing campaigns.

          Learn more

          SMS Clevertap
          Integrating 8x8 SMS messaging into campaigns on the CleverTap platform

          8x8 Connect User Experience Improvements and Enhancements

          8x8 Connect has undergone a visual transformation, featuring enhanced user experiences within the Campaign Manager creation and management flow. Notable improvements include improved in-product communication as well as a new Opt-Out automation template for all users.

          Try it now

          8x8 Connect Opt out
          New Opt-Out automation template on 8x8 Connect

          To learn more about what’s new at 8x8, check out our quarterly product webinars showcasing some of the latest and greatest features and capabilities that can help boost customer and employee experiences.

          Past Updates

          Winter 2024

          Fall 2023

          Summer 2023

          Spring 2023

          Winter 2023

          Fall 2022

          Summer 2022

          Spring 2022

          Winter 2022

          LINE Official Notification (LON)

          The LINE Official Notification (LON) channel is available for businesses to send one-way notifications such as order confirmations, payment reminders, and more to customers in Thailand and Indonesia.

          Learn more

          LINE Official Notification (LON)
          LON notification sent by an ecommerce store for delivery completion

          Enhancements to 8x8 Smart Channel Routing

          The Smart Channel Routing feature empowers businesses with cost-effective message delivery, seamlessly routing SMS messages to specific telecom operators and delivering them via alternative channels such as Viber. Our ongoing improvements include the integration of new messaging channels, offering more versatility by enabling OTP messages to be routed to WhatsApp and Zalo.

          Furthermore, customers can customize message routing based on the telecom operator, or opt for a percentage blending of channels, optimizing delivery for maximum cost-effectiveness and high delivery rates.

          Email cpaas-sales@8x8.com to learn more

          Enhancements to 8x8 Smart Channel Routing
          Optimize message delivery and cost with 8x8 Smart Channel Routing

          Self-registration for WhatsApp Business Account and SMS Sender ID on 8x8 Connect

          Users can now register for a WhatsApp Business Account and acquire an SMS Sender ID within the 8x8 Connect platform. This streamlined onboarding experience not only enhances efficiency but also provides users with the convenience of initiating these processes on their own terms.

          Try it now

          Sender ID self registration
          Self-registration of SMS Sender ID on 8x8 Connect

          Intelligent Routing in Voice

          The latest intelligent routing feature in our voice solutions ensures redundancies and automated routing adjustments, providing customers with enhanced call quality and reliability.

          Learn more

          SMS integration with CleverTap

          A native integration with CleverTap allows users to easily incorporate SMS to their mobile and marketing campaigns.

          Learn more

          SMS Clevertap
          Integrating 8x8 SMS messaging into campaigns on the CleverTap platform

          8x8 Connect User Experience Improvements and Enhancements

          8x8 Connect has undergone a visual transformation, featuring enhanced user experiences within the Campaign Manager creation and management flow. Notable improvements include improved in-product communication as well as a new Opt-Out automation template for all users.

          Try it now

          8x8 Connect Opt out
          New Opt-Out automation template on 8x8 Connect

          To learn more about what’s new at 8x8, check out our quarterly product webinars showcasing some of the latest and greatest features and capabilities that can help boost customer and employee experiences.

          Past Updates

          Winter 2024

          Fall 2023

          Summer 2023

          Spring 2023

          Winter 2023

          Fall 2022

          Summer 2022

          Spring 2022

          Winter 2022

          LINE Official Notification (LON)

          The LINE Official Notification (LON) channel is available for businesses to send one-way notifications such as order confirmations, payment reminders, and more to customers in Thailand and Indonesia.

          Learn more

          LINE Official Notification (LON)
          LON notification sent by an ecommerce store for delivery completion

          Enhancements to 8x8 Smart Channel Routing

          The Smart Channel Routing feature empowers businesses with cost-effective message delivery, seamlessly routing SMS messages to specific telecom operators and delivering them via alternative channels such as Viber. Our ongoing improvements include the integration of new messaging channels, offering more versatility by enabling OTP messages to be routed to WhatsApp and Zalo.

          Furthermore, customers can customize message routing based on the telecom operator, or opt for a percentage blending of channels, optimizing delivery for maximum cost-effectiveness and high delivery rates.

          Email cpaas-sales@8x8.com to learn more

          Enhancements to 8x8 Smart Channel Routing
          Optimize message delivery and cost with 8x8 Smart Channel Routing

          Self-registration for WhatsApp Business Account and SMS Sender ID on 8x8 Connect

          Users can now register for a WhatsApp Business Account and acquire an SMS Sender ID within the 8x8 Connect platform. This streamlined onboarding experience not only enhances efficiency but also provides users with the convenience of initiating these processes on their own terms.

          Try it now

          Sender ID self registration
          Self-registration of SMS Sender ID on 8x8 Connect

          Intelligent Routing in Voice

          The latest intelligent routing feature in our voice solutions ensures redundancies and automated routing adjustments, providing customers with enhanced call quality and reliability.

          Learn more

          SMS integration with CleverTap

          A native integration with CleverTap allows users to easily incorporate SMS to their mobile and marketing campaigns.

          Learn more

          SMS Clevertap
          Integrating 8x8 SMS messaging into campaigns on the CleverTap platform

          8x8 Connect User Experience Improvements and Enhancements

          8x8 Connect has undergone a visual transformation, featuring enhanced user experiences within the Campaign Manager creation and management flow. Notable improvements include improved in-product communication as well as a new Opt-Out automation template for all users.

          Try it now

          8x8 Connect Opt out
          New Opt-Out automation template on 8x8 Connect

          To learn more about what’s new at 8x8, check out our quarterly product webinars showcasing some of the latest and greatest features and capabilities that can help boost customer and employee experiences.

          Past Updates

          Winter 2024

          Fall 2023

          Summer 2023

          Spring 2023

          Winter 2023

          Fall 2022

          Summer 2022

          Spring 2022

          Winter 2022

          LINE Official Notification (LON)

          The LINE Official Notification (LON) channel is available for businesses to send one-way notifications such as order confirmations, payment reminders, and more to customers in Thailand and Indonesia.

          Learn more

          LINE Official Notification (LON)
          LON notification sent by an ecommerce store for delivery completion

          Enhancements to 8x8 Smart Channel Routing

          The Smart Channel Routing feature empowers businesses with cost-effective message delivery, seamlessly routing SMS messages to specific telecom operators and delivering them via alternative channels such as Viber. Our ongoing improvements include the integration of new messaging channels, offering more versatility by enabling OTP messages to be routed to WhatsApp and Zalo.

          Furthermore, customers can customize message routing based on the telecom operator, or opt for a percentage blending of channels, optimizing delivery for maximum cost-effectiveness and high delivery rates.

          Email cpaas-sales@8x8.com to learn more

          Enhancements to 8x8 Smart Channel Routing
          Optimize message delivery and cost with 8x8 Smart Channel Routing

          Self-registration for WhatsApp Business Account and SMS Sender ID on 8x8 Connect

          Users can now register for a WhatsApp Business Account and acquire an SMS Sender ID within the 8x8 Connect platform. This streamlined onboarding experience not only enhances efficiency but also provides users with the convenience of initiating these processes on their own terms.

          Try it now

          Sender ID self registration
          Self-registration of SMS Sender ID on 8x8 Connect

          Intelligent Routing in Voice

          The latest intelligent routing feature in our voice solutions ensures redundancies and automated routing adjustments, providing customers with enhanced call quality and reliability.

          Learn more

          SMS integration with CleverTap

          A native integration with CleverTap allows users to easily incorporate SMS to their mobile and marketing campaigns.

          Learn more

          SMS Clevertap
          Integrating 8x8 SMS messaging into campaigns on the CleverTap platform

          8x8 Connect User Experience Improvements and Enhancements

          8x8 Connect has undergone a visual transformation, featuring enhanced user experiences within the Campaign Manager creation and management flow. Notable improvements include improved in-product communication as well as a new Opt-Out automation template for all users.

          Try it now

          8x8 Connect Opt out
          New Opt-Out automation template on 8x8 Connect

          To learn more about what’s new at 8x8, check out our quarterly product webinars showcasing some of the latest and greatest features and capabilities that can help boost customer and employee experiences.

          Past Updates

          Winter 2024

          Fall 2023

          Summer 2023

          Spring 2023

          Winter 2023

          Fall 2022

          Summer 2022

          Spring 2022

          Winter 2022

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