Performance-centric
Supervisor assist provides AI-driven decision intelligence for proactive management, automated trend analysis, and performance-based alerts, insights, and guidance.
8x8 Supervisor Workspace
8x8 Supervisor Workspace
Introducing a personalized, performance-centric workspace with the tools, intelligence, and insights supervisors need to ensure their teams deliver excellent customer experiences.
8x8 Supervisor Workspace
8x8 Supervisor Workspace
Introducing a personalized, performance-centric workspace with the tools, intelligence, and insights supervisors need to ensure their teams deliver excellent customer experiences.
8x8 Supervisor Workspace
8x8 Supervisor Workspace
Introducing a personalized, performance-centric workspace with the tools, intelligence, and insights supervisors need to ensure their teams deliver excellent customer experiences.
8x8 Supervisor Workspace
8x8 Supervisor Workspace
Introducing a personalized, performance-centric workspace with the tools, intelligence, and insights supervisors need to ensure their teams deliver excellent customer experiences.
Efficient & adaptive
One-click access to the best next action improves speed to correction, and the intelligent, context-aware workspace dynamically changes, presenting the ideal workspace for the tasks at hand.
Faster time-to-value
Get started quickly with out-of-the-box templates, and contextual product training and support. Then with clicks, not code, easily personalize and share your custom workspaces.
Extensible
A unified toolbox provides a fully integrated library of native and third party application components, including plug-and-play external Al (LLM) for Al summarization, providing a single pane of glass for simplified insights and easier decision-making.
Performance-centric
Supervisor assist provides AI-driven decision intelligence for proactive management, automated trend analysis, and performance-based alerts, insights, and guidance.
Efficient & adaptive
One-click access to the best next action improves speed to correction, and the intelligent, context-aware workspace dynamically changes, presenting the ideal workspace for the tasks at hand.
Faster time-to-value
Get started quickly with out-of-the-box templates, and contextual product training and support. Then with clicks, not code, easily personalize and share your custom workspaces.
Extensible
A unified toolbox provides a fully integrated library of native and third party application components, including plug-and-play external Al (LLM) for Al summarization, providing a single pane of glass for simplified insights and easier decision-making.
Performance-centric
Supervisor assist provides AI-driven decision intelligence for proactive management, automated trend analysis, and performance-based alerts, insights, and guidance.
Efficient & adaptive
One-click access to the best next action improves speed to correction, and the intelligent, context-aware workspace dynamically changes, presenting the ideal workspace for the tasks at hand.
Faster time-to-value
Get started quickly with out-of-the-box templates, and contextual product training and support. Then with clicks, not code, easily personalize and share your custom workspaces.
Extensible
A unified toolbox provides a fully integrated library of native and third party application components, including plug-and-play external Al (LLM) for Al summarization, providing a single pane of glass for simplified insights and easier decision-making.
Performance-centric
Supervisor assist provides AI-driven decision intelligence for proactive management, automated trend analysis, and performance-based alerts, insights, and guidance.
Efficient & adaptive
One-click access to the best next action improves speed to correction, and the intelligent, context-aware workspace dynamically changes, presenting the ideal workspace for the tasks at hand.
Faster time-to-value
Get started quickly with out-of-the-box templates, and contextual product training and support. Then with clicks, not code, easily personalize and share your custom workspaces.
Extensible
A unified toolbox provides a fully integrated library of native and third party application components, including plug-and-play external Al (LLM) for Al summarization, providing a single pane of glass for simplified insights and easier decision-making.
Purposeful Design. Powerful CX.
Purposeful Design. Powerful CX.
Purposeful Design. Powerful CX.
Purposeful Design. Powerful CX.
Drive performance with proactive management
A centralized space that blends agent and queue performance data with performance-based alerts, including embedded monitoring functions and queue administration. Supervisors are also able to change agent status from a non-active state to available. These capabilities give contact center leaders a powerful tool for managing all aspects of their team.
Increase efficiency through visibility
A powerful design-led desktop interface and intuitive mobile experience that simplifies the presentation of trends and analytics within the contact center, allowing supervisors to quickly visualize changes, adjust priorities, and take action.
Enable your supervisors
Get started fast with out-of-the-box templates and user-friendly design elements. Then with clicks, not code, easily personalize and share your custom workspaces.
Unify with a single pane of glass
Microfrontend widgets allow for faster integration of new tools, including third-party data sources like WFM and CRM, centralizing your performance management experience into one unified interface.
Drive performance with proactive management
A centralized space that blends agent and queue performance data with performance-based alerts, including embedded monitoring functions and queue administration. Supervisors are also able to change agent status from a non-active state to available. These capabilities give contact center leaders a powerful tool for managing all aspects of their team.
Increase efficiency through visibility
A powerful design-led desktop interface and intuitive mobile experience that simplifies the presentation of trends and analytics within the contact center, allowing supervisors to quickly visualize changes, adjust priorities, and take action.
Enable your supervisors
Get started fast with out-of-the-box templates and user-friendly design elements. Then with clicks, not code, easily personalize and share your custom workspaces.
Unify with a single pane of glass
Microfrontend widgets allow for faster integration of new tools, including third-party data sources like WFM and CRM, centralizing your performance management experience into one unified interface.
Drive performance with proactive management
A centralized space that blends agent and queue performance data with performance-based alerts, including embedded monitoring functions and queue administration. Supervisors are also able to change agent status from a non-active state to available. These capabilities give contact center leaders a powerful tool for managing all aspects of their team.
Increase efficiency through visibility
A powerful design-led desktop interface and intuitive mobile experience that simplifies the presentation of trends and analytics within the contact center, allowing supervisors to quickly visualize changes, adjust priorities, and take action.
Enable your supervisors
Get started fast with out-of-the-box templates and user-friendly design elements. Then with clicks, not code, easily personalize and share your custom workspaces.
Unify with a single pane of glass
Microfrontend widgets allow for faster integration of new tools, including third-party data sources like WFM and CRM, centralizing your performance management experience into one unified interface.
Drive performance with proactive management
A centralized space that blends agent and queue performance data with performance-based alerts, including embedded monitoring functions and queue administration. Supervisors are also able to change agent status from a non-active state to available. These capabilities give contact center leaders a powerful tool for managing all aspects of their team.
Increase efficiency through visibility
A powerful design-led desktop interface and intuitive mobile experience that simplifies the presentation of trends and analytics within the contact center, allowing supervisors to quickly visualize changes, adjust priorities, and take action.
Enable your supervisors
Get started fast with out-of-the-box templates and user-friendly design elements. Then with clicks, not code, easily personalize and share your custom workspaces.
Unify with a single pane of glass
Microfrontend widgets allow for faster integration of new tools, including third-party data sources like WFM and CRM, centralizing your performance management experience into one unified interface.
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