8x8 Work
Get started using 8x8’s All-in-One communications tool.
8x8 University
8x8 University
Learn how to use the 8x8 products and latest features, streamline deployments and maximize agent efficiency with our comprehensive suite of free and paid training.
Training by Product Family
Contact Center
A complete cloud contact center solution that makes it easy to connect and collaborate with agents, employees and customers.
APIs
Create more engaging customer experiences at scale with SMS, Chat Apps, Video and Voice APIs.
Training by Product Family
8x8 Work
Get started using 8x8’s All-in-One communications tool.
Contact Center
A complete cloud contact center solution that makes it easy to connect and collaborate with agents, employees and customers.
APIs
Create more engaging customer experiences at scale with SMS, Chat Apps, Video and Voice APIs.
Training by Product Family
8x8 Work
Get started using 8x8’s All-in-One communications tool.
Contact Center
A complete cloud contact center solution that makes it easy to connect and collaborate with agents, employees and customers.
APIs
Create more engaging customer experiences at scale with SMS, Chat Apps, Video and Voice APIs.
Training by Product Family
8x8 Work
Get started using 8x8’s All-in-One communications tool.
Contact Center
A complete cloud contact center solution that makes it easy to connect and collaborate with agents, employees and customers.
APIs
Create more engaging customer experiences at scale with SMS, Chat Apps, Video and Voice APIs.
Live 8x8 Training is available A La Carte, by Bundle, or through a Subscription.
Elevate your organization's success! With a training subscription, empower new hires, enhance administrator skills, stay current with the latest 8x8 features, and eliminate the upfront costs of one-time training.
Live 8x8 Training is available A La Carte, by Bundle, or through a Subscription.
Elevate your organization's success! With a training subscription, empower new hires, enhance administrator skills, stay current with the latest 8x8 features, and eliminate the upfront costs of one-time training.
Live 8x8 Training is available A La Carte, by Bundle, or through a Subscription.
Elevate your organization's success! With a training subscription, empower new hires, enhance administrator skills, stay current with the latest 8x8 features, and eliminate the upfront costs of one-time training.
Live 8x8 Training is available A La Carte, by Bundle, or through a Subscription.
Elevate your organization's success! With a training subscription, empower new hires, enhance administrator skills, stay current with the latest 8x8 features, and eliminate the upfront costs of one-time training.
Upcoming University Webinars
Ask the Experts: Master Call Queues to Elevate Customer Experience
March 5th, 2024 | 8am PT / 11am ET / 4pm GMT
Join us for an in-depth discussion with 8x8 experts on configuring and optimizing call queues to deliver seamless customer experiences. Discover the differences between 8x8 Work Call Queues, 8x8 Engage Call Queues, and Contact Center Call Queues—and learn best practice strategies to maximize their potential.
What You'll Learn:
- An overview of the three tiers of call queue offerings and their unique features.
- Best practices for configuring call queues to ensure smooth customer interactions.
- Tips to improve response times and manage call flows efficiently.
- A live demonstration for both admins and end-users, showcasing key functionalities
8x8 University: Empower you Contact Center Teams with 8x8 Workspaces
March 19th, 2024 | 8am PT / 11am ET / 4pm GMT
Discover how 8x8’s Agent Workspace and Supervisor Workspace can transform your contact center operations, boosting productivity and enhancing customer experiences. Join us for a live session featuring expert insights and practical workflows to help your teams excel.
What You’ll Learn:
- Explore the intuitive, design-led 8x8 Agent Workspace for streamlining customer interactions and maximizing agent productivity.
- Learn how Supervisor Workspace equips team leaders with the tools and insights to drive performance and elevate customer experiences.
- See live demos of key workflows designed to minimize training, improve engagement, and reduce customer churn.
- Gain strategies to optimize your contact center's efficiency and collaboration.
Developer Portal
Find help from other 8x8 Community members. Learn about engaging customer experiences at scale with SMS, Chat Apps, Video and Voice APIs.
Developer Portal
Find help from other 8x8 Community members. Learn about engaging customer experiences at scale with SMS, Chat Apps, Video and Voice APIs.
Developer Portal
Find help from other 8x8 Community members. Learn about engaging customer experiences at scale with SMS, Chat Apps, Video and Voice APIs.
Developer Portal
Find help from other 8x8 Community members. Learn about engaging customer experiences at scale with SMS, Chat Apps, Video and Voice APIs.
Share your 8x8 story
Share your 8x8 story
Share your 8x8 story
Share your 8x8 story
Speak with a specialist