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Decision-Making Acceleration

8x8 analytics enables 20/20 vision into your company’s communications. Because immediate visibility is key to accelerating the decisions that improve your customer experiences and your business.

Featured case studies

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Features to accelerate decision-making

Tools to meet your modern business demands

Monitor contact center activities in real time

Get immediate insight with Digital Wallboards. See the data required to provide the best customer experience and ensure SLAs are met. Supervisors stay engaged without being tied to their desks with Wallboards, tablets or mobile phones.

Call center agent using real-time analytics to gather data on customer interactions using 8x8.
Call center agent using real-time analytics to gather data on customer interactions using 8x8.

Increase growth through feedback

Translate customer input into actionable intelligence. You can offer every customer the option to provide direct feedback. Then, analyze post-call feedback to identify common threads and unearth opportunities to boost customer satisfaction.

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Improve effectiveness of self-service

Take a closer look at your dominant IVR paths and determine whether menu choices are effective. Assess usability of IVR scripts to learn where callers are dropping and where you can improve the IVR flow.

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Analyze your customer experience

Drill down to a graphical representation of the full customer journey to fully understand what your customers are experiencing. Then, you can easily find trouble spots and learn when and why any problems are happening.

Sales team meets to discuss 8x8 analytics report findings
Sales team meets to discuss 8x8 analytics report findings

Explore more 8x8 resources

Video

8x8 Intelligent IVR

8x8 Intelligent IVR connects callers to the best-fit agents or departments by allowing them to simply speak the person or department’s name or make a request. Hospitality businesses have utilized the conversational AI capabilities to assist in the reservation process by acting as a virtual concierge for guests. Government organizations can use the 8x8 Intelligent IVR to assist motorists with a hands-free way to report and get information about traffic conditions 24/7. From retail to healthcare, the benefits of incorporating intelligence into the IVR can help provide a better customer service. Benefits of 8x8 Intelligent IVR: - Customer requests without using DTMF interface - Increase efficiency (time value) of 8x8 Voice Agents - Reduce system costs by reducing need for live agents - Improve customer experience by reducing time to answer - Allow live agents to better handle calls needing SME - Progression toward 8x8 AI
Video

8x8 Speech Analytics

Watch Nik Stanic, Channel Sales Engineer @ 8x8 demonstrate Speech Analytics
Company Video

8x8 Contact Center Agent Desktop and Reporting

Explore more 8x8 resources

Video

8x8 Intelligent IVR

8x8 Intelligent IVR connects callers to the best-fit agents or departments by allowing them to simply speak the person or department’s name or make a request. Hospitality businesses have utilized the conversational AI capabilities to assist in the reservation process by acting as a virtual concierge for guests. Government organizations can use the 8x8 Intelligent IVR to assist motorists with a hands-free way to report and get information about traffic conditions 24/7. From retail to healthcare, the benefits of incorporating intelligence into the IVR can help provide a better customer service. Benefits of 8x8 Intelligent IVR: - Customer requests without using DTMF interface - Increase efficiency (time value) of 8x8 Voice Agents - Reduce system costs by reducing need for live agents - Improve customer experience by reducing time to answer - Allow live agents to better handle calls needing SME - Progression toward 8x8 AI
Video

8x8 Speech Analytics

Watch Nik Stanic, Channel Sales Engineer @ 8x8 demonstrate Speech Analytics
Company Video

8x8 Contact Center Agent Desktop and Reporting

Explore more 8x8 resources

Video

8x8 Intelligent IVR

8x8 Intelligent IVR connects callers to the best-fit agents or departments by allowing them to simply speak the person or department’s name or make a request. Hospitality businesses have utilized the conversational AI capabilities to assist in the reservation process by acting as a virtual concierge for guests. Government organizations can use the 8x8 Intelligent IVR to assist motorists with a hands-free way to report and get information about traffic conditions 24/7. From retail to healthcare, the benefits of incorporating intelligence into the IVR can help provide a better customer service. Benefits of 8x8 Intelligent IVR: - Customer requests without using DTMF interface - Increase efficiency (time value) of 8x8 Voice Agents - Reduce system costs by reducing need for live agents - Improve customer experience by reducing time to answer - Allow live agents to better handle calls needing SME - Progression toward 8x8 AI
Video

8x8 Speech Analytics

Watch Nik Stanic, Channel Sales Engineer @ 8x8 demonstrate Speech Analytics
Company Video

8x8 Contact Center Agent Desktop and Reporting

Explore more 8x8 resources

Video

8x8 Intelligent IVR

8x8 Intelligent IVR connects callers to the best-fit agents or departments by allowing them to simply speak the person or department’s name or make a request. Hospitality businesses have utilized the conversational AI capabilities to assist in the reservation process by acting as a virtual concierge for guests. Government organizations can use the 8x8 Intelligent IVR to assist motorists with a hands-free way to report and get information about traffic conditions 24/7. From retail to healthcare, the benefits of incorporating intelligence into the IVR can help provide a better customer service. Benefits of 8x8 Intelligent IVR: - Customer requests without using DTMF interface - Increase efficiency (time value) of 8x8 Voice Agents - Reduce system costs by reducing need for live agents - Improve customer experience by reducing time to answer - Allow live agents to better handle calls needing SME - Progression toward 8x8 AI
Video

8x8 Speech Analytics

Watch Nik Stanic, Channel Sales Engineer @ 8x8 demonstrate Speech Analytics
Company Video

8x8 Contact Center Agent Desktop and Reporting

The 8x8 solutions enable us to bring everything together into a single dashboard, connecting the dots between all the disparate pieces of information that we have in constant motion.
The 8x8 solutions enable us to bring everything together into a single dashboard, connecting the dots between all the disparate pieces of information that we have in constant motion.

Products to meet your unique business needs

Purchase an 8x8 X Series annual plan and save up to 25% on the industry’s most powerful unified communications platform.

Business Communications

Voice. Video. Chat.

Add Contact Center

Contact Center. Voice. Video. Chat.

X2

All-in-one voice, video and chat for larger teams

Unlimited users

Unlimited voice calling to 14 countries

HD video & audio conferencing for up to 500 active participants

Team chat

Microsoft Teams integration and more

X4

Advanced call handling and analytics

Everything in X2, plus:

Unlimited voice calling to 48 countries

8x8 Frontdesk for receptionists and operators

Supervisor analytics

Monitor, whisper and barge

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