Some of the treats included in this update:

  • 8x8 is a Leader in the 2024 Gartner® Magic Quadrant™ for UCaaS.
  • 8x8 Contact Center Video Elevation offers enhanced customer troubleshooting.
  • AI Enhancements supercharge the 8x8 Contact Center.
  • Supervisor Workspace provides a centralized dashboard for agent and queue management.
  • Users can now send Bulk SMS messages for industry-specific use cases.
  • Unlock real-time and historical call queue analytics with the New Call Queues Public API.
  • Azure Integration with 8x8 Work for Web optimizes call quality.

No tricks, all treats with 8x8’s autumn 2024 update

As Halloween rolls in, businesses have been working through one of the busiest times of the year. The Halloween economy is forecasted to reach $11.6 billion in 2024, with U.S. consumers expected to spend $3.9 billion on candy and another $4.1 billion on home decorations. With such significant consumer demand driving this multi-billion-dollar industry, businesses must rise to the challenge and communicate effectively to capture their share of the Halloween market.

Whether you're handling seasonal sales, running new promotions, or experiencing an increase in booked appointments, 8x8's latest features will help businesses thrive and manage the rush of communications with ease.

13 is a lucky number for 8x8

While 13 may be an unlucky number for some, it’s a badge of honor—not horror—for us. 8x8 has been named a Leader in the 2024 Gartner® Magic Quadrant™ for UCaaS for the 13th consecutive year. This recognition underscores our commitment to providing seamless, reliable communications tools that help give businesses a competitive advantage. Learn more and download the report

Video Elevation: Solving customer problems before they become nightmares

Sometimes voice alone isn’t enough to resolve complex customer issues. That’s why 8x8 Contact Center Video Elevation offers real-time video for troubleshooting. Whether it’s helping a customer assemble a last-minute Halloween decoration or remotely diagnosing a technical issue, Video Elevation lets agents see the problem clearly and resolve it quickly—before it turns into a nightmare. Watch this Video Elevation use case

AI enhancements: Vanquishing language vampires

In the global Halloween marketplace, language barriers can feel like vampires, silently draining time and efficiency from your business. But with 8x8’s AI-powered tools, you can drive a stake through these challenges. Offering real-time translation for over 30 languages, our AI tools ensure your agents can connect with customers from all over the world without fear of miscommunication.

With AI-driven conversation summaries and multi-language text-to-speech capabilities, your team is fully equipped to handle every interaction swiftly, vanquishing those vampires for good. Learn more about 8x8 transcriptions

Supervisor Workspace: Keep the zombies under control

During the Halloween season, managing a busy contact center can leave you feeling like a zombie—overwhelmed and sluggish. By providing real-time insights into agent performance and queue management, Supervisor Workspace helps you stay sharp and ahead of the chaos. Watch our Supervisor Workspace video

Bulk SMS: Avoid the ghosting

Bulk SMS enables users with business needs to send the same message to up to 50 contacts at once, a task that would normally require each message to be sent separately, draining productivity. Once the message is sent, each recipient is managed individually, so responses are not visible to everyone. This feature ensures no one will ghost you during this spooky season or be frightened by the thought of a ‘reply all’ nightmare. Contact your customer success manager to learn more.

The haunted insights: Real-time call queue analytics

Managing high volumes of inquiries can feel like navigating a haunted house in the dark. With real-time and historical analytics from the new Call Queues Public API, you can monitor your business in real-time and avoid what is lurking in the dark. Compare old vs new Call Queue Dashboards

Avoid audio ghosts with Azure integration for 8x8 work

Don’t let poor call quality haunt your operations this Halloween. With Azure Integration for 8x8 Work, users can enjoy crystal-clear audio, even in busy Azure Virtual Desktop environments. Whether you’re coordinating pop-up Halloween events or handling large customer orders, communication stays smooth, keeping the “ghosts” of unclear calls at bay. More on 8x8 Work (Desktop) + Azure

Don’t let communications challenges haunt your business this Halloween.

With 8x8’s powerful suite of tools, businesses can turn the common tricks of inefficiency and poor communication into treats like stronger customer connections, secure data, and scalable growth. Whether you’re managing seasonal spikes or simply enhancing day-to-day operations, 8x8’s Fall 2024 update ensures your business is ready to overcome your communication fears. Explore all the treats in this season’s update and make sure your business is ready for the next holiday season.