On the 8x8 University training team, our focus and commitment is being customer-obsessed. To that end, we offer a variety of options and a high-touch experience to enable our customers, and all the employees that use 8x8, to be successful.

This comes in the form of dedicated classes—either remote or onsite— with content customized to reflect their organization’s unique setup and needs. It could be go-live floor support, or one-on-one education opportunities with leadership. It could be power user and advanced administrator training, with localized language support, or any combination of the above. The bottom line is, at 8x8 we're here to delight and equip our customers with the knowledge and best practices they need to be successful, both near and long-term. And now, post-pandemic, I can’t tell you how excited we are to be among our customers again, delivering in-person training solutions wherever they may be in the world.

We speak our customers’ language

8x8 prides itself on delivering some of the broadest global coverage in the industry, and with that, global personalized training on topics that include administration and configuration, work analytics, 8x8 for Microsoft Teams, quality management and speech analytics, plus an incredible line-up of contact center solution training—and that’s just a start. For our solution training, it can be delivered in more than 20 different languages: directly in English, French, German, and Spanish, or with simultaneous translation in languages such as Cantonese, Japanese, Korean, Mandarin, Vietnamese, Italian, Russian, Polish, and Arabic.

We’ll come to you

When it comes to location, we also offer choice. For on-sites, we strive to give our customers high-value and high-touch experiences by getting out to their location or multiple locations for full-day visits either working with administrators, end users, or a combination of both. Training and education opportunities can include high-level webinars for larger groups, one-on-ones with executives, and training and support for managers, supervisors, or end users in small groups.

For go-live events, it’s our pleasure to join customers on the floor to walk around and work with stakeholders and end users individually on any needs, questions, or issues that might arise.

Where a lot of companies have scaled down or automated their training practice, at 8x8, we make sure that we go the opposite way and offer a differentiated, personalized experience, where customers get a dedicated trainer who will be there when needed from kickoff and all through the customer lifecycles. At 8x8, we’ve found that having a team or an individual trainer who's able to go on-site and customize the training to the company makes such a difference.

That’s not to say we don’t have recorded options. If a customer prefers that method, or needs it for refresher or new employee training, we offer a portal featuring a free, self-paced version of every one of our classes we deliver. We do always suggest, though, that at least a small group of prioritized or super users go through our live training and then push the recording out to their field at scale or to those who find self-paced training a better fit with their schedule.

It’s all about choice

In addition to language and location, we also offer customization based on amount and type of training. We offer three different bundles: bronze, silver, and gold. Each of these gives our customers choice on the amount of classes, trainer interaction, floor support, product training (be it UCaaS or CCaaS)—and they can mix and match these however they want. A new offering I’m personally excited about is our advanced admin path that features advanced scripting and troubleshooting, everything that 8x8 administrators might be interested in with a deeper dive.

What we want our customers to know, and be assured of, is that they’ve got our training organization at their disposal and always in their back pocket for any needs that arise in the future. While we might not be the biggest UCaaS or CCaaS provider, that’s not necessarily a bad thing. We hope you’ll be delighted with the differentiating personalization 8x8’s training team brings.