With the responsibility for delivering exceptional customer experiences growing across companies, the lines between the front and back office are blurring when it comes to ensuring the best customer experience (CX) and guaranteeing overall success. We see repeatedly that when the focus is on enabling and streamlining CX across the organization, businesses can deliver differentiated, five-star experiences to drive a competitive advantage.

But the proof is in the pudding, and there’s nothing like independent, third-party validation to evaluate our capabilities in this regard.

We're pleased to share that 8x8 is once again a Leader in the 2023 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide. This marks the 12th consecutive year we've been named a Leader, more than any other vendor in our industry. This complements our nine-year recognition in the 2023 Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS), and validates our innovation-led strategy to help organizations deliver superior cross-company experiences with the 8x8 portfolio of products.

One platform across the organization for all employees

Every day, we help organizations connect with customers, from the front desk to the back office, including the contact center, on our Experience Communications Platform—a single, global platform for UCaaS and CCaaS that brings customers and employees together with one of the highest reliability and quality of service track records in the industry.

Gartner Magic Quadrant recognition

We are thrilled that Gartner has recognized our progress in the last 12 months, and while this validation is definitely the proof in the pudding, we are even more proud of our customers’ success on our platform by:

  • Being a leading vendor well aligned to organizations desiring to combine UCaaS and CCaaS solutions with AI-powered customer and employee workflows.
  • Ensuring we are where our customers are and offering the widest in the industry global-native PSTN coverage across 59 countries—covering over 90% of the world’s GDP.
  • Offering deep, "the right fit for every size" integration options with Microsoft Teams, including the first to market and one of the few vendors offering a Microsoft-certified contact center.
  • Ensuring feature extensibility between UCaaS and CCaaS, such as recordings, coaching, integrations, and speech analytics for all employees.
  • Enabling contextual hand-offs between employees and modalities and interaction journey analytics, making pervasive data and insights available across every interaction that can be reported, analyzed, and contextualized to deliver memorable CX.
  • One data residency policy, security, privacy, compliance framework, and a single point of accountability, with the industry's only 99.999% financially-backed uptime SLA across UCaaS and CCaaS.
  • Optimizing TCO and enabling faster time to value for our customers.

Our long-term vision is to deliver the most complete and extensible customer engagement and communications platform for enterprises to significantly enhance employee productivity and customer experience. This laser-focused vision and timely and effective execution will ensure that, in the future, we're the vendor of choice as well.

Get your copy of the 2023 Gartner UCaaS Magic Quadrant here.