It’s Awards Season at 8x8 and, alongside celebrating our channel partners, we like to recognize those who work with us as part of our Global Technology Partner Ecosystem Solutions.

The 8x8 Technology Partner Ecosystem brings together a carefully curated network of Independent Software Vendors (ISVs), Value Added Resellers (VARs), and System Integrators (SIs) to help our joint customers solve specific CX use cases with 8x8. The integrations from this ecosystem feel native in 8x8 by incorporating AI and making data persistent across the experience so organizations can tailor these solutions to their business needs without costly custom development.

The 8x8 Technology Partner Ecosystem Difference

The 8x8 Technology Partner Ecosystem differs from other programs by deliberately selecting partners that add unique and specific value for 8x8 customers to improve their CX and operations. Many providers prioritize quantity, which can benefit organizations with a variety of choices. While the expanded options may seem like a benefit, it also means more time is required to evaluate options for quality and fit for solving those specific business problems.

By providing a carefully assembled collection of partners, the 8x8 Technology Partner Ecosystem can help customers reduce the evaluation burden by skipping to the problem-solving phase directly with vetted and focused solutions from a proven list of technology partners.

This year, two technology partners were selected for outstanding benefits that they have brought to business, their customers, 8x8 and the industry overall.

Global Technology Partner Ecosystem Solution of the Year 2024

Creovai (formally Awaken Intelligence and Tethr) brings together best-in-class conversation intelligence and real-time agent guidance so that contact centers can turn insights into action.

Sue Fernand, 8x8 Sr. Director, Business Development, said: “Creovai wins Technology Partner Ecosystem solution of the year for complementing 8x8 Contact Center as a Service and helping us win more deals where agent assist and advanced analytics are a critical component of companies' CX strategy.

Global Technology Ecosystem Partner of the Year 2024

PCIPal enables all businesses to take secure and frictionless payments in their contact centers, and to step confidently into a more digitally diverse future.

Sue Fernand, 8x8 Sr. Director, Business Development, said: “PCIPal wins Technology Partner Ecosystem partner of the year for their consistent support of the partnership and helping us win deals by tackling complex discussions around PCI compliant payments in contact centers.

“PCIPal is a long-standing strategic technology partner. We have been working with them for more than five years and look forward to many more years in partnership.”

Interested in Becoming an 8x8 Technology Partner?

Learn more about our Global Technology Partner program here and sign up to become a partner here.